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About the Role
Harvard Protection Services is seeking a dedicated professional to ensure quality services are provided to meet customer expectations and contract requirements. This role involves partnering with Payroll and Operations Coordinators, supporting Field Management with technology and reporting, and assisting in the development of operational documents.
Responsibilities
- Ensure quality services are provided to meet customer expectations and contract requirements by working with and supporting Management Leaders in the field.
- Partner with Payroll and Operations Coordinators to provide functional support and develop process expertise to cover absence.
- Work with Field Technology offering; develop expertise in usage and provide support to Field Management in use.
- Collect weekly emailed Metrics Reports from Field Management and develop additional reporting processes to assist field operations.
- Process weekly reports for Management review.
- Collect and process additional weekly, monthly, and Quarterly reporting requirements.
- Be detail oriented in the appropriate sharing and archiving of confidential company documents.
- Assist in development and update of field Post Order documents for Management review.
- Archive Post Order documents as appropriate on secure server.
- Provide timely and appropriate written communications to multiple levels on long and short-term project needs.
- Have knowledge of our Business Continuity Program, while working in collaboration with teams to ensure the Disaster Recovery Program supports the business continuity requirements of the company and customer accounts.
- Facilitate necessary connections between all company Inter-dependent Departments and frontline staff.
Requirements
- Must have reliable means of communication and transportation.
- Ability to work in a fast paced, customer service environment.
- Ability to work independently and in a team environment.
Skills
- Strong interpersonal communication skills (excellent written communications)
- Excellent time management skills and the ability to prioritize and problem solve.
- Excellent computer skills including all Microsoft Office applications.
- Confidence and comfort level learning and utilizing new technologies.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Some verifiable experience
Salary/Compensations
- $70,000 - $75,000
Benefits
- Health & welfare
- Dental
- Vision
- Sick leave
- Vacation
- 401K enrollment
About the Company
- Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States.
- Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve.
- We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.
- Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service.
- Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees.
- Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment.
- We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.
Equal Opportunity
- Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities