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About the Role
The Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.
Responsibilities
- Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
- Maintain a polished, professional, and courteous demeanor in all guest and team interactions
- Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
- Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
- Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
- Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
- Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
- Uphold all allergy and dietary restriction protocols with precision and care
- Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
- Ensure all charges are accurate and assigned to the correct guest checks
- Complete all assigned side work and opening/closing duties to the highest standard
- Maintain immaculate mise en place and service areas at all times
- Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
- Address and resolve guest concerns with professionalism, escalating to management when necessary
- Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
- Take ownership of punctuality, reliability, and overall performance standards
- Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
- Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants
- Ability to stand and walk for extended periods throughout scheduled shifts
- Ability to lift, carry, and move up to 50 pounds safely and efficiently
- Ability to perform repetitive motions, including bending, reaching, and carrying trays
Skills
- Food knowledge
- Beverage knowledge
- Service techniques
- POS systems (Micros)
Location
- Crosby Street Hotel
Work Type
- Part-Time
- Tipped Employee
Salary/Compensations
- Competitive salary
Benefits
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
About the Company
- Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
- Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
- Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
- Please let us know if you need adjustments during the recruitment process.