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About the Role
Manage client interactions and ensure the success of global events, playing a crucial role in client relationships and delivering outstanding experiences. This role involves international travel and close collaboration with clients and internal teams.
Responsibilities
- Manage and enhance the overall client experience at Citywire events, both in the office and onsite at global events.
- Act as the main point of contact for clients, fostering strong relationships and ensuring their needs are met.
- Represent Citywire at events worldwide, ensuring smooth operations and exceptional client service.
- Handle key administrative tasks, such as managing client contracts, updating spreadsheets, and preparing client briefing documents.
- Work with internal teams to coordinate all aspects of onboarded client engagement and event logistics.
- Maintain and update event websites using Hubspot to keep clients informed and engaged.
Requirements
- Resilience and professionalism to navigate high-pressure situations and adapt to changing circumstances.
- Willingness and ability to travel internationally regularly.
- Excellent written and verbal communication abilities.
- Ability to manage multiple projects and deadlines with precision.
- Meticulous approach to organising tasks and handling client information.
- Strong skills in Microsoft Office applications.
Skills
- Client relationship management
- Event management
- Communication
- Time management
- Project management
- Attention to detail
- Microsoft Office proficiency
- Hubspot
Location
- Global
Work Type
- Full-time
- International Travel
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25-30 days holiday entitlement (increasing with service)
- Bank holidays
- Flexible working options
- Annual allowance for well-being activities or gym memberships
- Eye-test and glasses allowance
- Competitive private pension scheme
- Critical illness cover
- Group life assurance
- 24/7 Employee Assistance Programme
- Cycle to work scheme
- Annual travel card loans
- Techscheme for purchasing technology
- Group income protection (after two years)
- Private medical insurance (after two years)
- Dental insurance (after two years)
About the Company
- Citywire covers and connects all sides of the $100 trillion global asset management industry through news, events, and insights.
- Upholds a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard.
- Promotes constructive dialogue and collaboration on a global scale.
Equal Opportunity
- Citywire is an equal opportunities employer.