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About the Role

This position is responsible for assisting in the operation of the department, performing additional job-related responsibilities and duties as assigned or necessary.

Responsibilities

Assists in the retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS.
Includes regular customer account site visits, meetings and reporting as required by contract.
Executes Service Contract work plan including preventative maintenance schedule and maintenance tasking at the direction of Service Contract Manager to fulfill assigned account commitments.
Helps manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention.
Works with Service Department to plan manpower as required to meet service contract responsibilities.
Works closely with sales on coordinating proposals, sales leads and request for proposals.
Estimates and proposes new, small work in conjunction with Service Contract Manager to meet immediate customer needs.
Contributes to job take-offs, estimating, customer demonstrations and site surveys and audits as directed by Service Contract Manager.
Leads Service Agreement renewals on assigned accounts as directed by Service Contract Manager.
Leverages organizational skills to assist in the transition of construction jobs to effectively managed service relationships and helps plan and execute new service agreement kick-off meetings.
Coordinates with Customer Support Team including dispatching, invoicing, and service work order management and reporting.
Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.
Assists in revenue and staffing forecasting activities as directed by Service Contract Manager.
Proactively manages service contract relationships with attention to detail, clear and regular communication and a customer-first mentality.

Requirements

Associate’s degree in electronics, mechanical systems, computer technology, air conditioning or similar field is preferred, however, an equivalent combination of education and 2 years’ experience in servicing electronic and or mechanical systems (High School Diploma or GED equivalent a minimum requirement) will also be considered.
5 years’ relevant work experience in the field or relate area that provides the requisite knowledge, skills and abilities for the job including of increasingly responsible experience in working on electronic control and HVAC equipment.
Ability to coordinate the work of others on multiple job sites.
HVAC/mechanical system experience either through sales or in the field as a technical resource preferred.
Proven record of high levels of customer service/satisfaction and ability to communicate clearly and effectively with customers and colleagues.
Demonstrated ability to muti-task and manage multiple workflows with proven strategies to maintain organization and clarity around job objectives.
Proactive and self-starting with the ability to upward manage and identify strategies for success in the role.
Associate’s degree in electronics, mechanical systems, computer technology, air conditioning or similar field is preferred but not required.
High ethical standards, strong values, integrity, drive to deliver results, pride in personal and team performance, decision quality, and action orientation are fundamental imperatives.
While performing the duties of this job, the employee is regularly required to stand and talk or hear.
The employee frequently is required to walk, use hands and arms to handle, feel and reach, push, pull bend and twist.
The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl through narrow, enclosed or elevated spaces; move up and down stairs.
Visually inspect and locate equipment and products.
Read information, often in small print.
Enter and locate information on a computer system or communication device.
Write documents, reports etc. using a writing instrument (e.g., pencil, pen) or computer.
The employee will occasionally lift and/or move up to 25 pounds.
This position is in an office environment with moderate to low noise levels and is typically sedentary.
While performing the duties of this job, the employee is occasionally exposed to varying temperatures, work areas that may be slippery and or wet, near equipment and mechanical moving parts.
Work indoors for extended periods of time.
Local travel required with Occasional travel to other Albireo sites.
Occasional work overnight, weekends, and rotating/varying shifts.
All offers of employment are contingent upon successful completion of applicable pre-employment screenings, which may include a background check and drug screening, conducted in accordance with applicable federal, state, and local laws.
Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR).
Candidates must be authorized to work in the United States.

Skills

Contract management
Customer visitation
Customer satisfaction surveys
Customer lead generation
Sales/Service OPS support
Service Contract management
Preventative maintenance scheduling
Maintenance tasking
Customer satisfaction
Customer retention
Manpower planning
Proposal coordination
Sales lead coordination
Request for proposal coordination
Estimating
Job take-offs
Customer demonstrations
Site surveys
Audits
Service Agreement renewals
Transition of construction jobs to service relationships
Service agreement kick-off meetings
Customer Support Team coordination
Dispatching
Invoicing
Service work order management
Reporting
Customer issue resolution
Revenue forecasting
Staffing forecasting
Relationship management
Attention to detail
Clear and regular communication
Customer-first mentality
Servicing electronic and mechanical systems
Working on electronic control and HVAC equipment
Coordinating the work of others
HVAC/mechanical system experience
Communication with customers and colleagues
Multi-tasking
Managing multiple workflows
Organization
Upward management
Ethical standards
Integrity
Drive to deliver results
Decision quality
Action orientation
Standing
Talking
Hearing
Walking
Using hands and arms to handle, feel and reach
Pushing
Pulling
Bending
Twisting
Sitting
Climbing
Balancing
Stooping
Kneeling
Crouching
Crawling
Moving up and down stairs
Visual inspection
Locating equipment and products
Reading information
Entering and locating information on a computer system or communication device
Writing documents, reports etc.

Location

Office environment
Field/jobsite
Local travel
Travel to other Albireo sites

Work Type

Hybrid
Remote work available
Full-time

Experience Level

2 years experience in servicing electronic and or mechanical systems
5 years relevant work experience
Increasingly responsible experience in working on electronic control and HVAC equipment

Education Level

Associate’s degree in electronics, mechanical systems, computer technology, air conditioning or similar field preferred
High School Diploma or GED equivalent minimum requirement

Salary/Compensations

$80k-$100K DOE

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Voluntary Life Insurance
Short Term & Long-Term Disability
Paid Vacation
Paid Sick Time
Paid Holidays
401K with Company match

About the Company

Albireo Energy does not accept unsolicited candidate submissions from third-party recruiting agencies.
Candidate ownership will only be recognized when submitted under an active, authorized agreement and through our official Applicant Tracking System.
Submissions received without a prior agreement will be considered the property of Albireo Energy.

Equal Opportunity

Albireo Energy is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.