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About the Role
The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.
Responsibilities
- Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
- Performs overrides at checkout as needed
- Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
- Follows company policies and procedures to ensure the safety of all our associates and customers
- Assists with product launch changes according to the company SOP
- Delivers on all aspects of the customer experience model
- Processes transactions quickly and accurately, reducing the customer’s wait time
- Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
- Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
- Applicants must be currently authorized to work full-time in the United States.
Skills
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
Location
- Oakdale Commons
Work Type
- Part-Time
Experience Level
- 0-2 of relevant job experience - minimum 6 months
Education Level
- High School or Equivalent
Salary/Compensations
- $15.50 - $20.80 per hour
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
- Paid sick leave
- Public health emergency leave
- Learn & Earn incentive program
- Voluntary benefits through YouDecide
About the Company
- PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
- Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
- Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
- Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
- Express ensures you look and feel your best, wherever life takes you.
- The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Equal Opportunity
- An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
- PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.