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About the Role
This role supports the Property and Facilities Manager by carrying out general maintenance, porterage, and facilities duties across the London and Aylesbury sites. It involves assisting with the movement and set-up of furniture and equipment, undertaking minor repairs, and supporting the day-to-day operational needs of both sites. The postholder will collaborate with various departments to provide practical support for exhibitions, functions, office moves, and other operational activities, ensuring buildings remain safe, compliant, and fully operational.
Responsibilities
- Carry out general maintenance, repairs, and odd jobs across the Aylesbury and London sites.
- Undertake minor repairs including decorating touch-ups, replacing fixtures and fittings, assembling furniture, and performing basic plumbing, carpentry, and maintenance tasks.
- Conduct routine inspections of both sites, identifying defects, hazards, and maintenance requirements, and reporting issues.
- Support the coordination of planned and reactive maintenance works, liaising with contractors and monitoring work.
- Assist in maintaining internal and external areas to a high standard of cleanliness, presentation, and safety.
- Provide porterage services, including moving furniture, equipment, archives, deliveries, and office supplies.
- Set up and clear meeting rooms, training rooms, exhibitions, functions, and event spaces.
- Support internal office moves, workstation changes, and departmental relocations.
- Receive, distribute, and store deliveries, ensuring stores and warehouse areas remain organised and safe.
- Assist with waste management, recycling, and general housekeeping duties.
- Collaborate with the Library and Gallery team to support exhibitions and displays.
- Support the Club team with the preparation, set-up, and breakdown of functions, hospitality events, and other business activities.
- Provide practical porterage and maintenance support to departments for office moves, projects, and other operational requirements.
- Support compliance with health and safety legislation by undertaking routine workplace inspections and reporting hazards.
- Assist with statutory compliance activities including fire safety checks, first aid equipment inspections, and water hygiene monitoring.
- Maintain accurate maintenance records and report completed works.
- Ensure all work is carried out safely and in accordance with organisational policies and safe working practices.
- Assist with opening and securing buildings.
- Support the management of site security, including access control, keys, and contractor access.
- Provide support during emergency situations, building evacuations, and business continuity activities.
- Act as the primary contact for booking events at the Stoneleigh Building, advising on availability and suitability.
- Take clear messages and verify queries such as feedback and complaints.
- Build and maintain good relationships with internal and external customers.
- Undertake the administration of bookings from start to finish.
- Notify the Property and Facilities Manager of any significant issues relating to Stoneleigh and any problems with neighbouring premises.
- Liaise with building maintenance contractors.
- Manage the RKC Educational Trust email inbox.
- Travel regularly between the Aylesbury and London sites.
- Support the Property and Facilities team with projects, office improvements, and operational initiatives.
- Build positive working relationships with employees, contractors, tenants, and visitors.
- Provide support for Royal Kennel Club events, exhibitions, and business activities.
- Raise Purchase Orders and input them on to the system for approval.
- Undertake any other reasonable duties commensurate with the level of the role.
Requirements
- Experience in a property maintenance, facilities, porter, caretaker, building services, or similar practical role.
- Experience of carrying out general building maintenance and minor repairs.
- Good practical DIY skills, including the safe use of hand and basic power tools.
- Good understanding of workplace health and safety practices.
- Ability to move and handle furniture, equipment, and deliveries safely in accordance with manual handling guidance.
- Good organisational skills with the ability to prioritise a varied workload and respond to changing business needs.
- Strong customer service and communication skills with the ability to work effectively with colleagues, visitors, and contractors.
- Ability to work independently as well as collaboratively within a team.
- Willingness and ability to travel regularly between the Aylesbury and London sites.
- Previous experience within a multi-site facilities or property environment.
- First Aid at Work and/or Fire Marshal qualification (or willingness to undertake training).
- Basic knowledge of statutory building compliance, including fire safety, water hygiene, and workplace inspections.
- Experience supporting office moves, exhibitions, hospitality, or corporate events.
- Experience working with contractors and external suppliers.
- Basic IT skills, including Microsoft Outlook and Microsoft Office for completing records and communicating with colleagues.
Skills
- DIY skills
- Safe use of hand and basic power tools
- Workplace health and safety practices
- Manual handling
- Organisational skills
- Prioritisation
- Customer service
- Communication skills
- Teamwork
- Independent work
- Travel
- First Aid at Work
- Fire Marshal qualification
- Statutory building compliance
- Fire safety
- Water hygiene
- Workplace inspections
- Event support
- Contractor liaison
- Basic IT skills
- Microsoft Outlook
- Microsoft Office
Location
- London
- Aylesbury
Work Type
- Full-time
- Onsite
Experience Level
- Essential
- Desirable
Education Level
- First Aid at Work and/or Fire Marshal qualification (or willingness to undertake training)
- Financial support for professional and vocational qualifications
Salary/Compensations
- Competitive
Benefits
- 25 days annual leave, increasing up to 30 days, in addition to bank holidays
- Additional days for approved business closure days over the festive period
- Option to buy up to five days of annual leave per year
- Employer pension contributions double the percentage of your plan earnings, up to 8%
- Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)
- Enhanced maternity, paternity, and adoption pay
- Lifestyle discounts via our EAP and healthcare cashback programme
- Discounts on Royal Kennel Club products and services
- 4X Complimentary staff tickets to Crufts
- Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club
- Free eye tests with a voucher towards the cost of your spectacles
- Financial support for professional and vocational qualifications, with five days' study leave provided
- Free access to The Royal Kennel Club Library and Art Gallery
About the Company
- The Royal Kennel Club