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About the Role
We are looking for a Seasonal Customer Care Agent to drive high-level performance by delivering excellent customer care. You will develop crucial skills in a fast-paced retail sector within a company that values dedication and results. This is a fixed-term contract until February 2027 to cover our peak period.
Responsibilities
- Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately.
- Solve problems and conduct investigations.
- Build and maintain thorough product knowledge.
- Collaborate effectively with team members and other regions.
- Maintain quality and productivity KPIs.
Requirements
- Fluency in English.
- Fluency in French and/or German is a big plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work effectively in a team and adapt to a fast-paced environment.
- Previous customer service experience is a plus.
Skills
- Customer Service
- Problem-Solving
- Communication
- Adaptability
Location
- Remote
- In-office
Work Type
- Hybrid
- Fixed-term contract
Experience Level
- Entry Level
Benefits
- Welcoming workplace with drinks, snacks, and team-building events.
- Unique discounts at high street retailers, hotels, and service providers.
- 50% discount on all Lovehoney products.
- Hybrid work model (3 days in-office, up to 4 weeks remote per year).
- 25 days’ holiday, plus an additional day for each year of service.
- Customized training opportunities.
- Biannual feedback cycles.
- Gym benefits.
- Mental wellbeing platform.
- Complimentary 1Password Family account for employee and up to five family members.
About the Company
- Lovehoney Group is the world’s leading sexual wellbeing company.
- Our mission is to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy.
- We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
- We employ over 800 passionate and progressive individuals across 11 global offices.
- We are a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
- We embrace innovative technologies to enhance our recruitment process, leveraging artificial intelligence during screening interviews for CV reviews and note-taking.
Equal Opportunity
- Lovehoney Group is an equal opportunities employer.
- Every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
- If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist.
- You'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.