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About the Role
Lead the housekeeping operation, focusing on guest experience, team development, inventory, scheduling, safety, and cost control. Build a culture where associates feel supported and empowered to deliver outstanding experiences.
Responsibilities
- Oversee the cleanliness and presentation of all guest rooms and public areas, ensuring brand and hotel standards are consistently exceeded.
- Conduct regular inspections and follow up on guest satisfaction and cleanliness results.
- Create efficient daily schedules and room assignments while minimizing disruption to guests.
- Maintain effective systems for key control, lost and found, housekeeping supplies, linens, and chemicals.
- Monitor inventory and purchasing to maintain appropriate levels while managing costs.
- Partner with hotel leadership to anticipate operational challenges and adjust labor, staffing, and resources as needed.
- Assist with annual budgeting and maintain accurate financial and operating reports.
- Make guest service the heart of everything you do.
- Respond quickly and professionally to guest requests, concerns, and feedback.
- Empower associates to anticipate guest needs and take ownership of the guest experience.
- Develop creative, value-added housekeeping service initiatives that enhance the guest stay.
- Ensure every associate understands and delivers on the hotel’s service standards and guest service guarantee.
- Be knowledgeable about hotel promotions, local attractions, and points of interest so you can confidently assist guests.
- Recruit, interview, hire, onboard, train, coach, and develop housekeeping associates.
- Create a positive, respectful, team-oriented work environment where people enjoy coming to work.
- Lead by example and demonstrate professionalism, hospitality, energy, and a genuine commitment to service.
- Develop future leaders through coaching, mentoring, and hands-on development.
- Clearly communicate responsibilities, expectations, policies, benefits, pay procedures, and incentive programs.
- Address associate concerns and grievances fairly, consistently, and promptly.
- Monitor turnover and take proactive steps to attract, retain, and motivate great people.
- Recognize and reward strong performance while addressing performance issues appropriately.
- Maintain a safe, secure, and well-organized housekeeping operation.
- Conduct ongoing safety training and reinforce safe work practices.
- Identify and correct potential fire, security, accident, or workplace hazards.
- Ensure associates understand proper handling and storage of cleaning chemicals and applicable Right-to-Know requirements.
- Maintain compliance with hotel policies, procedures, and applicable employment laws.
Requirements
- High School Diploma or GED.
- Minimum 3 years of housekeeping or hotel operations experience in a 3- to 4-star hotel.
- Strong leadership, communication, organization, and problem-solving skills.
- Excellent guest service skills and a professional, positive approach.
- Ability to train, motivate, coach, and hold team members accountable.
- Ability to manage schedules, labor, inventory, purchasing, and departmental costs.
- Ability to read, interpret, and follow written, verbal, and diagram-based instructions.
- Basic mathematical skills, including working with whole numbers, fractions, and decimals.
- Sound judgment and common-sense reasoning when handling a variety of situations.
- Experience leading a large or diverse housekeeping team (a plus).
- Experience with hotel housekeeping systems and quality inspections (a plus).
- Multilingual communication skills (a plus).
- Comfortable spending significant time walking and standing throughout the hotel and working alongside the housekeeping team.
- Ability to reach, bend, stoop, kneel, crouch, climb, balance, and handle housekeeping tools, supplies, and equipment.
- Ability to see clearly at close and distant ranges, distinguish colors, judge depth, and adjust focus.
Skills
- Leadership
- Communication
- Organization
- Problem-solving
- Guest service
- Training
- Coaching
- Accountability
- Scheduling
- Labor management
- Inventory management
- Purchasing
- Cost management
- Reading comprehension
- Mathematical skills
- Judgment
- Reasoning
- Team motivation
- Safety training
- Chemical handling
- Compliance
Work Type
- Active
- Hands-on
Experience Level
- 3 years of housekeeping or hotel operations experience in a 3- to 4-star hotel
Education Level
- High School Diploma or GED
About the Company
- We’re looking for an Executive Housekeeping Manager who takes pride in creating a hotel that looks, feels, and operates at its very best.
- This is an active, hands-on hotel leadership position.
- The work environment typically has a moderate noise level and includes the normal activity of a busy hotel.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.