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About the Role

The Information Specialist, Network Support contributes to the London Public Library’s vision, mission, and strategic plan by planning, designing, developing, implementing, and supporting the technical architecture that meets the library’s technology plan and electronic information needs, specifically the Wide Area Network (WAN), hardware and software servers, system-wide data backup, antivirus and spam solutions, specialty databases, and various server and desktop operating systems. This role involves creating and maintaining documentation, supporting technology implementation standards, policies, and procedures, and identifying, testing, and applying current and emerging technological architecture and infrastructure.

Responsibilities

Plans, designs, develops, tests, maintains, and supports the Library’s Wide Area Network (WAN) and wireless network.
Collaborates with the Web/Internet, Network & Intranet Specialist in the design, configuration, and implementation of the WAN.
Monitors and analyzes system indicators for measuring system performance.
Identifies, troubleshoots, and resolves network and wireless issues in a timely fashion.
Collaborates with ITS team, communication service providers, and partners to resolve network, wireless, and system outages.
Oversees LAN security and performance.
Develops and implements LAN policies and procedures.
Ensures integrity and privacy of staff and customer information stored electronically.
Develops and maintains firewall solutions.
Writes and edits technical documents such as system documentation and disaster plans.
Performs routine offline backups of data, ensuring data availability in disaster recovery situations and minimizing downtime.
Applies current patches to backup software and hosting server operating system software.
Recovers lost files and data upon request.
Develops and maintains appropriate documentation for server software administration.
Routinely performs preventative maintenance procedures such as database checks to ensure system integrity.
Creates new user accounts; maintains current and expired user accounts.
Resolves issues with user account inconsistencies and errors.
Performs moves, adds, and changes upon request.
Routinely applies current patches to directory databases and server operating systems.
Repairs corrupt databases and accounts.
Develops and maintains up-to-date supporting documentation, diagrams, and configuration files.
Provides timely software support to employees and Library users via telephone, e-mail, or onsite.
Participates in and collaborates closely with Library staff, teams, and committees on projects and new initiatives.
Identifies appropriate technology solutions and makes recommendations.
Leads key technology projects.
Provides technical support in emergencies during the evening and on weekends as required.
Researches current and emerging technologies and tests available technologies.
Remains current with technology trends through training, professional literature, continuing education, and conferences.
Shares information learned with others.

Requirements

Three-year community college which includes courses in advanced technologies, operating systems and networks or equivalent combination of education and experience.
CNA (Certified Network Associate), CNE (Certified Network Engineer), CCNA (Cisco Certified Network Associate) or equivalent experience.
Expertise and proven ability in installing, maintaining, upgrading, and troubleshooting Network Operating Systems in a WAN/LAN environment.
Expertise and proven ability in installing, maintaining, upgrading, and troubleshooting document handling / e-mail systems.
Expertise in Windows desktop and server operating systems.
Excellent written and oral communication skills.
Strong organizational skills with the ability to balance priorities and meet deadlines.
A bias for action, creativity, innovation, and execution in a rapidly changing environment.
Good interpersonal skills with a demonstrated ability to work independently and cooperatively in a team environment.
Customer service focus.
Familiarly with current library trends, standards, and emerging technologies is an asset.
Demonstrated experience in the use of technology to improve access to library services and materials is an asset.
Ability to work evenings and weekends as required.
Valid driver’s license and reliable transportation required.
All applicants must be legally entitled to work in Canada.
Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

Skills

Network Support
WAN
Wireless Network
Network Administration
System Performance Monitoring
Network Troubleshooting
LAN Security
Firewall Solutions
Technical Documentation
Disaster Planning
Data Backup
Server Operating Systems
Microsoft 365
Database Administration
Directory Administration
User Account Management
Preventative Maintenance
Software Support
Technology Project Leadership
Emerging Technologies Research
Windows Desktop Operating Systems
Windows Server Operating Systems
Written Communication
Oral Communication
Organizational Skills
Interpersonal Skills
Customer Service
CAD Tools

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

Mid-level

Education Level

Three-year community college diploma
CNA
CNE
CCNA

Salary/Compensations

$37.040 - $47.320 per hour

Benefits

Support for accessible accommodations during the recruitment process.

About the Company

London Public Library is a community anchor where people come to learn, create, connect, and discover.
With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives.
Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.
Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

Equal Opportunity

London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion.
We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.
London Public Library is committed to a fair, accessible, and barrier-free recruitment process.
We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported.