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About the Role

The Maintenance Manager is responsible for the overall performance of the Technical Services Department. This leader will establish and implement maintenance strategies, develop systems and processes that drive efficiency, manage departmental financial performance, and build a high-performing team capable of supporting company growth.

Responsibilities

Lead the maintenance strategy and operational performance of fitness equipment, spa equipment, and facility-related systems across all locations.
Establish department goals, performance standards, and operating plans that support company objectives and enhance the member experience.
Lead, coach, and develop maintenance leaders and teams through performance management, succession planning, and career development initiatives.
Foster a culture of accountability, safety, teamwork, continuous improvement, and exceptional customer service.
Develop, implement, and maintain standardized operating procedures, workflows, and systems that improve efficiency, consistency, and visibility across the organization.
Drive the adoption of technology solutions that enhance scheduling, reporting, communication, asset management, and work order execution.
Develop and manage departmental operating and capital budgets, including forecasting, financial analysis, cost control, and capital planning.
Monitor maintenance expenses, vendor performance, inventory management, and equipment lifecycle programs to optimize operational and financial results.
Establish and track key performance indicators (KPIs) related to equipment uptime, preventative maintenance compliance, technician productivity, work order completion, and service quality.
Analyze maintenance and repair data to identify trends, improve system reliability, and drive operational excellence.
Manage relationships with vendors, manufacturers, and service providers, including contract administration, performance management, and procurement activities.
Ensure compliance with company policies, safety standards, manufacturer requirements, and applicable regulatory requirements.
Develop and implement processes that reduce operational risk, improve workplace safety, and support accurate maintenance documentation and reporting.

Requirements

7+ years of maintenance, facilities, technical services, or operational leadership experience, including multi-site maintenance operations.
3+ years of experience leading leaders and managing geographically dispersed teams.
Proven success developing SOPs, scalable processes, and operational systems.
Experience managing departmental budgets, forecasting, and financial performance.
Strong leadership, team development, and succession planning capabilities.
Demonstrated ability to build high-performing teams and drive accountability through performance metrics.
Strong financial acumen, analytical thinking, and problem-solving skills.
Ability to leverage data, KPIs, and reporting tools to drive operational decisions and continuous improvement.
Strong project management, organizational, and communication skills.
Proficiency with CMMS, work order management systems, Microsoft Office, and reporting platforms.
Strategic mindset with the ability to balance long-term planning and day-to-day execution.
Committed to operational excellence, process improvement, and scalable business growth.

Skills

Maintenance
Facilities Management
Technical Services
Operational Leadership
Multi-site Operations
Team Leadership
Geographically Dispersed Team Management
SOP Development
Process Development
System Development
Budget Management
Financial Forecasting
Financial Performance Management
Team Development
Succession Planning
Performance Metrics
Financial Acumen
Analytical Thinking
Problem-Solving
Data Leverage
KPI Tracking
Reporting Tools
Project Management
Organizational Skills
Communication Skills
CMMS Proficiency
Work Order Management Systems Proficiency
Microsoft Office Proficiency
Reporting Platforms Proficiency
Strategic Mindset
Operational Excellence
Process Improvement
Business Growth

Location

Support Center Admin Management - Austin, TX
Remote

Work Type

Remote
Full-Time

Experience Level

7+ years of maintenance, facilities, technical services, or operational leadership experience
3+ years of experience leading leaders and managing geographically dispersed teams

Salary/Compensations

Undisclosed

About the Company

THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement-free zone where a lasting, active lifestyle is built.
Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone.
In the end, it’s all about you.
As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We are not here to kiss your butt, only to kick it if that’s what you need.
We need you, because face it, our planet wouldn’t be the same without you.
You belong!
United FP is dynamic and continually evolving.
If you would love to work for a company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, supports their communities, and the Boys and Girls club, then this may be your dream job!