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About the Role

The SVP, Technology Governance Leader reports to the EVP, Chief Technology Officer and is accountable for the overall process governance strategy for all Technology sub-functions. This role provides thought leadership and expertise to a team responsible for critical first line of defense governance functions, including centralized leadership for process and policy governance, reporting, process risk assessments, surveillance standardization, and exam, audit, and testing readiness. The SVP will evolve Technology’s end-to-end control strategies, framework, and solutions, driving stronger preventative controls, simplification, and automation to limit losses due to internal control failures.

Responsibilities

Leads and develops professionals responsible for first line of defense governance activities within Technology.
Executes an effective risk-based governance structure for Technology, establishing or strengthening preventative and detective controls to drive risk mitigation and foster a strong risk management culture.
Oversees the Tech Issues Governance process and produces monthly and quarterly issue management reporting for Tech SLT and regulatory updates.
Drives improvements in Issues Management processes across Technology, ensuring aggregation, reporting, trending, and escalation to the SLT.
Drives root cause analysis processes to support leaders across Technology.
Responsible for driving the process, risk, and governance of operational resiliency.
Responsible for Technology Risk Strategy & Program Delivery globally, providing leadership and direction to governance activities such as SOX, PCI, Software Governance, and Controllership.
Builds relationships with Regulators and interfaces on regulatory exams and managing supervisory activities, in partnership with Supervisory Affairs.
Monitors the regulatory landscape to ensure compliance with regulatory and FFIEC guidelines.
Promotes external benchmarking in areas of risk assessment, surveillance, and remediation to ensure Technology maintains a sustainable governance program.
Leads change control efforts across Technology.
Oversees annual testing, audit, exam, and other 3rd party reviews across Technology, ensuring high exam/audit readiness and preparedness to execute management action plans (MAPs) and matters requiring attention (MRAs).
Leads efforts to ensure that MRAs and findings are not repeated.
Partners with 2nd and 3rd lines of defense to ensure a sufficient control environment.
Supports other projects and responsibilities as assigned.

Requirements

Bachelor’s Degree with 15+ years relevant management experience.
10+ years’ experience leading governance teams and creating a risk culture.
Minimum 5 years’ experience interacting with external financial regulatory agencies.
Strong working knowledge of collections, customer service, and fraud compliance requirements.
Prior experience identifying process risks and defining key controls.
Deep knowledge of external regulatory and compliance requirements specifically related to Technology, Collections, Operations and/or Fraud.
Governance leadership across Technology and/or Operations org previously.
Ability and flexibility to travel for business as required.
Must be 18 years or older.
Must have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
Will not sponsor individuals for employment visas, now or in the future, for this job opening.

Skills

Strategic thinker
Keen business acuity
Decision-making skills
Proven ability to accomplish goals with highly complex, time sensitive deliverables
Proven experience creating and driving customer processes
Problem solver
Experience defining, shaping, and influencing strategy
Ability to influence across the business at all levels in the organization
Excellent people leadership skills
Proven track record of developing high potential talent
Skilled communicator at all levels inside and outside an organization
Strong operational knowledge of operating metrics and processes
Ability to drive value by balancing efficiency and effectiveness measures
Ability to demonstrate innovation and creative approaches to business priorities

Location

Near one of our Hubs

Work Type

Work from home
Office
Hybrid

Experience Level

15+ years relevant management experience
10+ years’ experience leading governance teams
Minimum 5 years’ experience interacting with external financial regulatory agencies
Grade/Level: 16

Education Level

Bachelor’s Degree
MBA or equivalent advanced degree

Salary/Compensations

235,000.00 - 390,000.00 USD Annual
Annual Incentive Plan target of 30% of salary
Annual Equity target of 30% of salary

Benefits

Option to work from home near one of our Hubs or come into one of our offices.
Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

About the Company

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
Together, we’re building a future where we can all belong, connect, and turn ideals into action.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
We’re proud to have an award-winning culture for all.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.