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About the Role

Seeking a highly skilled AVP, Executive Support to provide direct, high-touch technology support to Synchrony’s senior executives. This role focuses on delivering exceptional digital experiences, ensuring executive devices, meeting technology, and collaboration platforms operate flawlessly, and providing hands-on support across high-impact events.

Responsibilities

Serve as the primary, hands-on technology partner for assigned senior executives, delivering discreet, high-touch support across endpoints, mobility, secure remote access, and collaboration tools.
Troubleshoot and resolve complex executive technology issues with urgency, professionalism, and strong customer-focused communication.
Ensure executive devices (Windows/macOS laptops/desktops, mobile phones, tablets) are secure, optimized, patched, and configured for seamless use.
Act as the site technology lead for the New York City location, owning day-to-day executive support delivery, readiness, and escalation ownership for the site.
Serve as the primary point of contact for site-level executive technology escalations, coordinating vendors, Facilities, and enterprise support teams to closure.
Provide onsite, in-room technical support for executive meetings and high-profile events held in New York (e.g., Board meetings, ELT/SLT sessions, earnings calls, town halls, investor and client engagements).
Set up, validate, and run conferencing and collaboration solutions (Teams, Zoom, Webex), including microphones, cameras, room systems, displays, and supporting AV workflows.
Partner with Executive Event Planning, Investor Relations, Workplace Technology, and Facilities to ensure consistent and flawless leadership event execution.
Anticipate executive needs, ensure technology readiness, and prevent disruptions through proactive checks and pre-emptive remediation.
Conduct regular device health assessments, monitor recurring experience issues, and implement improvements aligned with the Executive Technology Experience roadmap.
Coordinate closely with executive assistants, chiefs of staff, Facilities, and global support partners to ensure end-to-end alignment and coverage across the New York site.
Provide clear, timely communication during incidents, planned changes, and technology transitions impacting senior leadership.
Recommend tools, best practices, and experience enhancements that improve executive productivity and reliability.
Support pilots and early adoption of modern workplace capabilities (e.g., AI meeting recap, collaboration upgrades, new device models, mobility enhancements).
Maintain accurate case notes, documentation, and insights to support reporting, trend analysis, and continuous improvement.
Participate in after-hours coverage for leadership events, escalations, and urgent executive technology needs as required.
Perform other duties and/or special projects as assigned.

Requirements

Bachelor’s degree with 5+ years IT experience or 9+ years IT experience in lieu of a degree.
7+ years providing high-touch/VIP technology support, ideally supporting senior executives or white-glove clients.
Demonstrated ability to troubleshoot complex issues calmly and independently under high-pressure conditions.
Strong executive presence, communication, and discretion when handling sensitive situations.
Excellent organization, prioritization, problem-solving, and multitasking skills.
Ability to work onsite full-time in New York City; flexibility for after-hours support as needed.
Ability and flexibility to travel for business as required.
You must be 18 years or older.
You must have a high school diploma or equivalent.
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
Will not sponsor individuals for employment visas, now or in the future.

Skills

Windows and macOS endpoints
iOS and Android mobility support
Collaboration platforms (Microsoft Teams, Zoom, Webex)
Boardroom and event AV systems (cameras, microphones, codecs, displays, control systems)
Strong relationship-building skills with executive stakeholders and their support teams.
Broad familiarity with Microsoft 365 services and modern collaboration ecosystems.
Understanding of enterprise security practices (secure remote access, device compliance, identity/access basics).
Ability to execute effectively in fast-paced, dynamic environments with changing priorities.
High adaptability and comfort with emerging technology; strong sense of ownership, urgency, and customer-centricity.

Location

New York City

Work Type

Onsite
Full-time

Experience Level

AVP
Grade/Level 11

Education Level

Bachelor’s degree or equivalent experience
High school diploma or equivalent

Salary/Compensations

90,000.00 - 155,000.00 USD Annual
Eligible for an annual bonus based on individual and company performance.

Benefits

Eligible for an annual bonus based on individual and company performance.

About the Company

Synchrony is committed to fostering an inclusive culture where individual skills, experience, and voice are valued.
We are building a future where everyone can belong, connect, and turn ideals into action.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.