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About the Role
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Responsibilities
- Serve as the primary point of contact for customers seeking assistance.
- Diagnose, replicate, and resolve product issues in collaboration with the engineering team.
- Educate customers on product usage, identifying gaps and upskilling them.
- Collaborate with cross-functional partners to establish processes and identify efficiencies.
- Act as the voice of the customer to ensure the product roadmap aligns with customer needs.
- Provide excellent customer service and contribute to an award-winning support team.
- Proactively manage customer workspaces and address issues before they are noticed.
- Engage in continuous learning and development opportunities within the Support function and across the organization.
Requirements
- Possess a 'can-do' attitude with a hands-on, go-getter approach.
- Demonstrate excellent written and interpersonal communication skills.
- Exhibit general technical know-how and an aptitude for learning new software.
- Proactively communicate issues and information to keep the team informed.
- Be independent, empathetic, and accountable.
- Possess strong project management skills and the ability to deliver on time.
- Prioritize and deliver exceptional customer service.
- Be comfortable working in a global, fast-paced environment as part of an international team.
- Have experience as an application support specialist, in a technical support role in the SaaS industry, or in a Financial Planning & Analysis (FP&A) or Modeling role.
- Speak English and French at a professional proficiency level.
- Be able to work from the London / Paris office at least 3 days a week.
Skills
- Spreadsheet knowledge
- Business planning knowledge
- HTML
- CSS
- SQL
- APIs
- Data Integrations
- Financial qualifications (Payroll, Accounting, Financial Risk Management, Pensions)
- Additional language proficiency
Location
- London
- Paris
- New York
- Toronto
- San Francisco
- Austin
Work Type
- Hybrid
- Remote-friendly
Experience Level
- Application support specialist
- Technical support in SaaS
- Financial Planning & Analysis (FP&A) or Modeling role
Benefits
- Competitive package
- Stock options
- Bike2work scheme
- Trust and flexible working hours
- Company offsite
- Brand new offices
- High-end equipment
About the Company
- Pigment is the AI-powered business planning and performance management platform built for agility and scale.
- Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
- Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily.
- The company has a team of 600+ employees across multiple global offices.
- Pigment has raised nearly $400M from top-tier investors.
- Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
- Company culture values smart risks, bold ideas, and challenging the status quo.
- The company operates with core values: Champion our Customers, Thrive Together, Never Settle, Go for it, Be real, be humble.
Equal Opportunity
- Pigment is an equal opportunity employer.
- We believe diversity is a strength and fosters innovation.
- We are committed to enabling everyone to feel included and valued at the workplace.
- All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
- Background checks are conducted in accordance with applicable laws and regulations.
- Information from background checks is treated confidentially.