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About the Role
The Houseperson plays a crucial role in maintaining the cleanliness, organization, and overall appearance of the hotel establishment. Working as a part of the housekeeping team, the Houseperson is responsible for supporting the housekeeping staff, assisting with guest requests, and ensuring a pleasant and comfortable environment for guests. The Houseperson is instrumental in maintaining high standards of cleanliness and delivering exceptional guest experiences.
Responsibilities
- Assist the housekeeping team in various tasks, such as cleaning and maintaining guest rooms, public areas, and back-of-house spaces, ensuring they are tidy and presentable.
- Collect dirty linens and towels from guest rooms and public areas and deliver them to the designated laundry area.
- Replenish supplies such as toiletries, towels, and other amenities in guest rooms and common areas.
- Perform general cleaning duties, including vacuuming, sweeping, mopping, dusting, and polishing to maintain a neat and sanitized environment.
- Help with the setup and arrangement of furniture and equipment in public areas, meeting rooms, and event spaces according to the hotel's standards and event requirements.
- Empty trash receptacles regularly and dispose of waste properly to maintain a clean and hygienic environment.
- Report any lost and found items to the housekeeping supervisor or front desk staff promptly and handle items in accordance with the hotel's policies.
- Respond to guest requests for additional items, such as extra pillows, blankets, cribs, etc., in a timely and courteous manner.
- Adhere to all safety and security guidelines to ensure the safety of guests and fellow team members.
- Report any maintenance or safety issues immediately.
- Collaborate with other departments, such as maintenance, front desk, and laundry, to ensure efficient communication and a smooth operation.
- Assist housekeepers with their tasks, including making beds, removing stains, and providing support during peak periods or when required.
Requirements
- Proven experience in a housekeeping or related role is advantageous but not mandatory; training will be provided to the right candidate.
- Strong physical stamina and ability to lift heavy objects, bend, kneel, and stand for extended periods.
- Excellent attention to detail and organizational skills.
- Strong communication and interpersonal abilities, with a customer-focused approach.
- Ability to work independently as well as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- Professional and positive attitude with a commitment to providing exceptional service.
- Knowledge of basic cleaning techniques and materials is a plus.
Skills
- Customer service
- Teamwork
- Attention to detail
- Organizational skills
- Communication skills
- Interpersonal skills
- Basic cleaning techniques
Experience Level
- Entry-level (training provided)
Education Level
- High school diploma or equivalent preferred
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.