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About the Role
Family Support Advocates promote mental and physical wellness by helping families reduce or eliminate barriers they may be facing.
Responsibilities
- Complete Mandated Reporting and HIPPA Training within the first week of employment.
- Obtain Family Peer Advocate Certification within 6 months of the date of hire.
- Obtain additional CEUs annually after receipt of Family Support Advocate Certification to maintain credentials.
- Abide by all agency and school policies and procedures.
- Adhere to professional boundaries with fellow employees, individuals receiving services, and partner agency employees.
- Coordinate transportation for medical, behavioral health, substance use, and legal appointments.
- Continuously learn systematic processes for all systems in Franklin County, including housing assistance, food banks, courts, probation, Department of Social Services, Public Defenders, and Conflict Defenders.
- Maintain confidentiality of families worked with and agency functions.
- Engage in supervision meetings with the direct supervisor.
- Connect families to providers suitable for their overall well-being.
- Determine and focus on the root cause of issues, not just the issue presented.
- Maintain a professional working relationship with all agencies on behalf of CCFC.
- Complete intake on the same day of service delivery.
- Complete all progress notes in the TREAT system within 24 hours of service delivery.
- Submit monthly stats to the direct supervisor by the due date.
- Review social determinants of health with every family to determine negative impacts on overall health.
- Complete daily person-centered progress notes for families on the same day service is delivered.
- Empower families through information and education at a comprehensible level.
- Attend required meetings and/or trainings requested by the agency and/or partner agency.
- Work with and educate all systems on the services offered at CCFC.
- Follow up with families to ensure they connect with providers.
- Devise a plan to remove all barriers to connecting to services.
- Advocate for the civil and human rights of families.
- Perform any other job duties as assigned by the direct supervisor.
Requirements
- High School Diploma or GED required.
- Must be a parent and/or caregiver with prior experience working with systems in Franklin County.
- Must possess reliable and trustworthy characteristics and sound decision-making skills.
- Must have strong verbal, written, and organizational skills.
- Must possess strong active listening skills.
- Must have strong computer skills (Microsoft Word, Excel).
- Must demonstrate the ability to serve individuals and assist interagency and outside agency employees in a professional, welcoming, and efficient manner.
- Must possess a cooperative, friendly, and helpful attitude towards individuals and co-workers.
- Must be able to work closely with other employees to ensure a positive, constructive environment.
- Must be able to work independently and in a team setting.
- Must be able to maintain confidentiality regarding agency functions and individuals receiving services.
- Must practice professional boundaries with individuals being worked with, fellow employees, and partner employees at all times.
- Must have reliable transportation and a valid driver's license, registration, inspection, and insurance that is always active.
- Must be able to engage and reengage individuals for services.
- Must be willing to self-disclose personal recovery.
- Must possess knowledge of trauma and its effect on an individual.
- Must positively promote the agency within the community.
- Must be detail-oriented.
- Must be able to multi-task in a fast-paced environment.
- Must be able to clear NYS Justice background check, NYS Office of Children and Family Services background check, and clear the NYS staff exclusion list, OIG, and HHS-OIG.
- Must have a clean driving abstract for the past 5 years.
- Must be willing to travel 75% or more per week.
Skills
- Active listening
- Verbal communication
- Written communication
- Organizational skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Interpersonal skills
- Teamwork
- Confidentiality
- Professional boundaries
- Engagement
- Trauma knowledge
- Detail-oriented
- Multi-tasking
Location
- Franklin County
Work Type
- Full-time
- 40 hours a week
Experience Level
- Prior experience working with systems in Franklin County
Education Level
- High School Diploma or GED
About the Company
- Community Connections is an Equal Opportunity Employer
Equal Opportunity
- Community Connections is an Equal Opportunity Employer