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About the Role
The HBCI Family Interventionist provides direct services to at-risk youth and families, offering advocacy, safety planning, crisis intervention, skill-building, and community outreach. This full-time, salaried position involves responding to referrals, conducting assessments, providing resource brokering, and offering on-call services.
Responsibilities
- Work in the community and family homes to complete assessments, create realistic safety plans, and action plans.
- Provide coverage during operational hours 24/7, 365 days per year, including holidays.
- Abide by all agency policies and procedures.
- Maintain accurate and timely documentation of services, including all calls referred to 911 or crisis lines.
- Complete and submit time sheets at the end of each payroll period.
- Complete agency-mandated trainings, including Question, Persuade, Refer (QRP), Information Security Awareness, Right-To-Know, and HBCI-specific trainings.
- Demonstrate ability to manage high-stress situations.
- Work as a team member, providing support and constructive feedback.
- Perform any other job duties assigned by a supervisor.
Requirements
- At least one year of professional experience with individuals in the community with behavioral health challenges; 3 years with a Bachelor's degree.
- General knowledge of mental health, substance use disorders, and serious emotional disturbances.
- Ability to complete general assessments for individual and family functioning.
- Must be able and willing to be on-call one week per month, rotating with other Interventionists.
- Provides referrals to local services and information/education about behavioral health challenges.
- Exceptional listening and engagement skills.
- Ability to remain calm during crisis situations.
- Ability to respond with empathy and support to individuals and families in crisis situations, with sensitivity to diverse cultural, ethnic, and social backgrounds, values, and attitudes.
- Ability to assist individuals and families in developing and applying coping strategies.
- Ability to work with families to develop appropriate goals, objectives, and action plans, including discharge criteria.
- Willing and able to connect with and follow through with community resources, including convening and overseeing multi-disciplinary/multi-agency care coordination meetings.
- Ability to make decisions within the guidelines of agency policies and procedures, federal and state laws.
- Knowledge of resources in the North Country region.
- Must pass NYS Criminal Justice Background Check, not be listed on the Staff Exclusion List, and clear an OCFS Background Check.
- Serve as a role model of work and behavior standards for Community Connections, both inside and outside the workplace, including social media profiles and blogs.
Skills
- Advocacy
- Safety planning
- Crisis intervention
- Skill building
- Information and referral services
- Community education and outreach
- Assessment
- Resource brokering
- On-call services
- Listening
- Engagement
- Calmness during crisis
- Empathy
- Support
- Sensitivity to diversity
- Coping strategy development
- Goal setting
- Action planning
- Care coordination
- Decision making
- Teamwork
- Constructive feedback
Location
- Community
- Family homes
- North Country region
Work Type
- Full-time
- Salaried/Exempt
- On-call
Experience Level
- At least one year of professional experience with individuals in the community with behavioral health challenges
- 3 years with Bachelor's degree
Education Level
- Master’s degree in a Human Service Field and license preferred
- Bachelor’s degree minimum required
About the Company
- Community Connections of Franklin County is an equal opportunity employer.
Equal Opportunity
- Community Connections of Franklin County is an equal opportunity employer.