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About the Role
As an Implementation Manager, you will coordinate and manage the successful implementation of Queue-it solutions for customers, acting as the driving force behind customer onboarding and implementation projects. You will ensure projects are executed on time, within scope, and to the highest quality standards, while building trusted customer relationships through clear, proactive communication.
Responsibilities
- Lead the implementation of Queue-it solutions for Japanese customers across industries.
- Ensure projects are delivered on time, within scope, and according to agreed success criteria.
- Drive project planning, milestone tracking, and execution throughout the onboarding lifecycle.
- Maintain accurate project documentation and implementation records.
- Build trusted relationships with customers through clear, proactive communication.
- Act as the central coordination point between customers and internal teams.
- Facilitate alignment across stakeholders to ensure successful project outcomes.
- Provide regular project updates, communicate risks, and manage expectations effectively.
- Coordinate cross-functional resources to support successful project delivery.
Requirements
- Experience leading customer-facing implementation, onboarding, delivery, or project management initiatives.
- Experience working cross-functionally in a fast-paced environment.
Skills
- Strong project management and organizational capabilities.
- Excellent communication and stakeholder management skills in English and Japanese.
- Ability to coordinate multiple projects simultaneously while maintaining attention to detail.
- Strong problem-solving skills with a proactive and solution-oriented mindset.
- A customer-centric and relationship-driven approach.
- A structured and highly organized working style.
- An effective collaborator who builds trust across teams.
- Passionate about delivering exceptional customer experiences.
Location
- Tokyo
Work Type
- Onsite
About the Company
- Queue-it helps brands like Ticketmaster, Sky Mobile, Hermes and Peach Aviation navigate their busiest days with confidence using virtual waiting room technology.
- Queue-it's technology keeps websites running smoothly during high-traffic events, creating more fair and reliable online experiences.
- Queue-it is a global team of 40+ nationalities, working across Denmark, the U.S., South Korea, Australia, and Japan.
- Queue-it believes in the power of trust in both digital experiences and company culture.
- Queue-it takes a strength-based approach, encouraging employees to do what they do best.
- Queue-it provides a supportive environment where individuality is celebrated and collaboration is key.
- Queue-it emphasizes having fun through monthly events, celebrations, cultural observances, and learning initiatives.
- Queue-it is empowered by trust and strengthened by people.