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About the Role
The Service Coordinator supports daily service operations by coordinating technician schedules, managing service requests, and ensuring timely delivery of service work. This role acts as a communication hub between customers, field technicians, and internal teams to ensure efficient scheduling, documentation, and completion of work.
Responsibilities
- Coordinate and schedule service calls, work orders, preventive maintenance, and emergency service requests.
- Dispatch technicians based on skillset, availability, location, and job priority.
- Serve as the primary point of contact for customers regarding service requests, scheduling, and status updates.
- Maintain and update real-time scheduling tools, dispatch logs, and technician calendars.
- Track service work orders from dispatch through completion, ensuring timely execution and closure.
- Communicate technician ETAs, delays, and job status updates proactively to customers and internal teams.
- Coordinate parts, materials, and equipment needs with warehouse and purchasing teams.
- Monitor job progress and escalate scheduling conflicts, delays, or service issues as needed.
- Ensure accurate documentation of work orders, labor, and job details for billing and job costing.
- Assist in processing completed work orders and preparing billing documentation for review.
- Support service agreement scheduling, renewals, and recurring maintenance coordination.
- Monitor key service performance metrics and support continuous process improvement.
Requirements
- Strong dispatching and scheduling coordination skills within a service or field operations environment.
- Excellent verbal communication and customer service skills, with the ability to remain composed under pressure.
- Proficiency in service management/dispatch software and Microsoft Office Suite.
- Ability to manage multiple competing priorities, urgent requests, and schedule changes in real time.
- Working knowledge of electrical service operations, technician skill sets, and jobsite coordination preferred.
- Strong attention to detail with a focus on accurate documentation, data entry, and follow-through.
- Effective problem-solving skills with the ability to quickly adjust schedules and resolve conflicts.
- Ability to collaborate with technicians, service managers, customers, and internal teams.
- Basic understanding of work order lifecycle, billing readiness, and job costing processes preferred.
- Strong organizational and time management skills in a fast-paced, high-volume environment.
- Valid driver’s license for occasional travel to job sites.
- Industry-related certifications in service coordination, dispatching, or customer service are a plus.
- Basic knowledge of safety standards preferred.
Skills
- Dispatching
- Scheduling coordination
- Customer service
- Service management software
- Microsoft Office Suite
- Problem-solving
- Collaboration
- Organization
- Time management
Experience Level
- 2–4 years of experience in service coordination, dispatching, scheduling, or administrative support within a field operations environment.
- Experience supporting high-volume service operations with multiple technicians and concurrent work orders preferred.
- Demonstrated experience coordinating schedules, dispatching resources, and managing real-time changes in a fast-paced environment.
- Experience working with service management or dispatch software.
- Experience in construction, electrical, mechanical, or service-based industries strongly preferred.
- Proven ability to communicate effectively with field personnel, customers, and internal teams to support service delivery.
- Experience supporting work order lifecycle processes, including documentation, tracking, and billing readiness preferred.
Education Level
- High school diploma or GED required
- Associate’s degree in Business Administration, Construction Management, or a related field preferred
- Equivalent combination of education and relevant work experience will be considered in lieu of a degree
Salary/Compensations
- Competitive compensation
Benefits
- Paid Vacation
- Paid Holidays (8.5 days)
- Health Insurance
- Dental & Vision Insurance
- Opportunities for career advancement
- Training and development programs
- 401K Retirement savings plan
About the Company
- Enterprise Electrical Core Values: (Greatness) Committed to Excellence, (Accountability) Plan it, Do it, Own it, (Mentorship) Learn it, Know it, Teach it, (Teamwork) One Team, One Goal, (Positivity) Positive Attitude Required