Retail Keyholder, MAJE Spring Street, New York City
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Keyholder, you will support the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. You will leverage your passion for fashion and customer service skills to create memorable client moments, assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, sales goal distribution, team motivation, and problem resolution. You will also build lasting customer relationships, provide styling advice, and deliver personalized service in an inclusive and welcoming environment.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Customer service
- Fashion knowledge
- Communication
- Sales
- Team motivation
- Problem resolution
- Visual merchandising
- Clienteling
Location
- SoHo, New York, NY
Work Type
- Full-time
Experience Level
- 1+ year retail/customer service experience
- Supervisory experience preferred
Salary/Compensations
- $21 - $23.50 USD per hour
Benefits
- +2% Commission
- Wardrobe offering
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- SMCP embodies Parisian elegance with renowned brands Sandro and Maje, offering accessible luxury, high-fashion designs, and sustainability.
- Operates in over 47 countries, is financially stable, and experiencing growth under experienced senior leadership.
- Culture thrives on engagement, inclusivity, and corporate social responsibility.
- Aims to meet ambitious sustainability goals by 2030.
- Collections blend casual elegance and evening sophistication for style-conscious individuals.
- A forward-thinking company where innovation and sustainability converge.
- Focuses on growth, stability, and internal mobility.
- Fosters creativity, engagement, and meaningful career opportunities.
- Collections blend timeless Parisian style with a contemporary edge.
- Offers a career path for growth and development within the fashion industry.