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About the Role
Grant Associates is a national workforce development company passionate about raising the economic security for the people, businesses, and communities we serve. We are seeking a Desktop Support professional to join our team.
Responsibilities
- Supporting IT environment including helpdesk and network infrastructure.
- Authoring technical documentation to support the IT environment.
- Providing excellent customer service in pressured situations.
- Administering Windows, networking, and Microsoft Office 365.
Requirements
- Four-year college degree in Computer Sciences, Information Systems, or related field; or equivalent working experience.
- Three to Five years of experience in supporting IT environment including helpdesk and network infrastructure.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Strong interpersonal and analytical skills.
- Detailed oriented with good follow-through skills.
- Experience with windows, networking, Microsoft Office 365 and administration.
Skills
- Windows administration
- Networking
- Microsoft Office 365 administration
- Technical documentation
- Customer service
- Interpersonal skills
- Analytical skills
- Attention to detail
- Follow-through
Location
- NY
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Four-year college degree in Computer Sciences, Information Systems, or related field; or equivalent working experience.
Salary/Compensations
- USD 26.00 - USD 27.40 - hourly
Benefits
- Competitive wages for high performance
- 11 Paid Holidays
- PTO
- Tuition reimbursement
- Guided Professional Development Plans
- Summer Fridays
- Weekly Wellness Sessions
- Medical/Vision/ Dental
- Employer Paid Life Insurance
- Employer 401k Contributions
- Employee Referral Bonus
- Employee Assistance Programs
- Company Picnics Volunteer Experiences
- Access to Free Financial Counseling
About the Company
- Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve.
- Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development.
- As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
- Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
Equal Opportunity
- Grant Associates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.