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About the Role
This role involves leading and managing a section of the kitchen, overseeing commis and demi chef de parties, and assisting sous chefs in food preparation and service according to Raffles standards, while ensuring cleanliness and tidiness of equipment and utensils.
Responsibilities
- Lead and manage a section of the kitchen, overseeing production, service, and hygiene standards.
- Follow established procedures, methods, and recipes.
- Ensure correct storage, rotation, and labeling of food stuffs, equipment, and dry goods.
- Collaborate with sous chefs to manage stock ordering and deliveries.
- Participate in training demi chefs, commis chefs, and apprentice chefs.
- Contribute to the production and development of dishes for all outlets.
- Undertake projects for kitchen advancement.
- Explain services to guests, visitors, and employees.
- Respond promptly to the service needs of guests, employees, and visitors.
- Perform additional responsibilities in the absence of a line manager or senior employee.
- Perform other duties as required or assigned, including working in different departments or restaurants.
- Ensure all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
- Ensure the safety of persons and property by adhering to laws and ordinances and anticipating hazards.
- Promote a general awareness of Health and Safety in all tasks and activities.
Requirements
- Must be able to work on a rota basis.
- Proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Understanding and willingness to contribute to a 24h operational schedule when required.
- Previous experience at a demi chef de partie level or higher is desirable.
- Ability to confidently lead and run a section is desirable.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.
Skills
- Leadership
- Kitchen management
- Food preparation
- Food service
- Hygiene standards
- Stock management
- Training
- Dish development
- Guest service
- Health and Safety
- Communication
- Customer service
- Time management
- Multi-tasking
- Professional appearance
Location
- London
Work Type
- Permanent
- Full-Time
Experience Level
- Demi Chef de Partie level or higher (desirable)
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- 28 days holiday plus bank holidays, increasing by one day per year of service up to 5 years (max 35 days)
- Staff meals whilst on duty
- Free dry cleaning for uniform
- Employer pension contribution of 3%
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Life Assurance 1x salary
- Employee assistance program (virtual GP and financial advice)
- Season ticket loans
- Cycle to work scheme
- Colleague gifting for special occasions
- Paid days off for moving house or charity work
- Internal learning and development programmes
- Fun-filled events
- Employee benefit card with discounted rates up to 30% at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor's brand portfolio
About the Company
- Raffles Hotels & Resorts is a legendary brand, steeped in history since 1887, known for its distinguished landmark addresses worldwide.
- Raffles London at The OWO is located at one of the world's most historic addresses, uniting Raffles' allure with luxury, glamour, and adventure.
- The OWO destination includes 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a signature chef restaurant, Guerlain spa, Pillar Wellness, and a 600-seat ballroom.
- The company values Respect, Excellence, Belonging, Empowerment, and Integrity.
Equal Opportunity
- Raffles is committed to creating an inclusive environment where diverse talent thrives.
- Candidates from all backgrounds are welcome to join the team.