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About the Role
Turn support interactions into impactful product experiences by empowering users to get the most out of Coveo's technology and achieve their goals. The support team operates differently, with experts passionate about technology and knowledgeable about the Coveo platform, working on the front lines with clients.
Responsibilities
- Manage and prioritize support cases, ensuring timely and high-quality resolutions.
- Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
- Collaborate with R&D and cross-functional teams to deepen understanding and resolve complex cases.
- Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
- Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
- Participate in team meetings to share learnings and support continuous improvement initiatives.
Requirements
- Strong learning mindset, believing every experience is an opportunity for learning and growth.
- Passionate about technology and web development.
- Knowledge of Python, JavaScript, CSS, SQL, and HTML.
- Clear communication skills in English (written and spoken).
- Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday.
Skills
- Python
- JavaScript
- CSS
- SQL
- HTML
- Clear communication skills
- Organized
- Ability to juggle multiple priorities
- Thrive in a fast-paced environment
- Collaborative mindset
- Team-oriented approach
Location
- United States
Work Type
- Full-time
About the Company
- Coveo's support team operates differently, with experts passionate about technology and knowledgeable about the Coveo platform.
- Join the Coveolife!
Equal Opportunity
- We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
- Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.