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About the Role
The Store Manager is responsible for overseeing daily store operations, ensuring smooth and effective functioning. This includes managing all aspects of store operations, customer service, marketing, merchandising, inventory, financial reporting, and safety. The role involves managing, developing, and motivating employees, as well as developing business strategies to meet goals and increase sales. You will grow the company’s market share by selling to large, commercial users and retail customers.
Responsibilities
- Develop business strategies to increase sales and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
- Ensure high levels of customer satisfaction through excellent service
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Build positive relationships with wholesale and retail customers
- Complete store administration
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
- Provide accurate and timely reporting as required
- Manage employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Partner with Sales Reps to make outside sales calls to increase market share
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must have at least a High School diploma or GED
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
- Must have at least one (1) year of experience working in a retail, sales, or customer service position
- Previous work experience selling paint and paint-related products
- Work experience using timekeeping and/or customer relationship management (“CRM”) systems
- An associate's degree or higher in business, sales, or marketing
- At least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
- Willingness to relocate for future job opportunities
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills
- Customer service
- Sales
- Leadership
- Merchandising
- Inventory management
- Financial reporting
- Employee management
- Business strategy development
- Communication
- Problem-solving
Work Type
- Full-time
Experience Level
- 1+ year of leadership experience
- 1+ year of retail, sales, or customer service experience
Education Level
- High School diploma or GED
- Associate's degree or higher in business, sales, or marketing
Benefits
- Eligible for bonus based on performance
- Health benefits (medical, dental, vision)
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Retirement and saving benefits
- Generous time away from work package (personal leave, paid parental leave, medical leave, vacation, holidays)
About the Company
- At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters.
- Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
- We invest and support our people in life, career, and connection.
- Part of our mission is to help our employees and their families live healthier, save smarter and feel better.
- We offer a wide range of world-class benefits designed for you, from retirement to health care, from total well-being to your daily commute.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
- Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.