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About the Role
Increase access to care through application and enrollment assistance for individuals eligible for Medicaid, affordable insurance options via the New York State of Health Marketplace, and CFH’s Sliding Fee Scale discount.
Responsibilities
- Respond to patient requests for assistance with enrollment in CFH sliding fee scale discount, and NYSOH insurance application and enrollment.
- Become educated and maintain expertise in insurance eligibility and enrollment rules, qualified health plan options, insurance affordability programs, underserved populations, and NY State of Health privacy and security standards.
- Comply with all federal and state training requirements related to eligibility, enrollment, and program specifications.
- Obtain and maintain knowledge regarding eligibility requirements for CFH sliding fee scale discount program.
- Evaluate patient appropriateness for sliding fee scale discount and assist with applications.
- Provide information and assistance in a fair, accurate, and impartial manner, culturally and linguistically appropriate to diverse communities and accessible to all individuals.
- Provide patient referrals to appropriate CFH departments and community agencies.
- Assist patients in applying for food stamps (SNAP), HEAP, Medicaid, and other social services support.
- Act as liaison with Dept. of Social Services for Medicaid, HEAP and SNAP applications.
- Maintain an effective process for ensuring all enrollment documentation is filed appropriately in patients’ electronic records.
- Provide short-term follow-up on patient referrals.
- Maintain a complete, accurate, and timely record-keeping system, including full documentation and completion of all required forms for medical records.
- Work closely with other CFH staff to ensure patient needs are met.
- Assist in translation for CFH staff when necessary.
- Be familiar with HIPAA laws and CFH confidentiality policies and ensure full adherence.
- Attend and participate in monthly department, All Staff and other required meetings.
- Maintain confidentiality of all aspects of CFH including patient confidentiality, financials, and employee relations.
- Travel as needed, possess dependable transportation, a valid driver’s license, and proof of automobile insurance.
- Perform other related duties as assigned.
Requirements
- Completion of the mandatory Health Insurance Market Place Training and successfully passing the certification exam to become a Certified Application Counselor (CAC) within 3 months of employment.
- Participate in ongoing staff trainings to maintain CAC certification.
- Bilingual preferred Spanish / English.
- Understanding of the Social Service system.
- Effective verbal and written communication.
- Knowledge of community resources.
- Desire and ability to work closely with low-income population.
- Flexible work hours.
Skills
- Health Insurance Market Place Training
- Certified Application Counselor (CAC)
- Spanish / English
- Social Service system understanding
- Verbal communication
- Written communication
- Community resources knowledge
- HIPAA
- Confidentiality
Location
- Middletown, NY
Work Type
- Full-time
- Onsite
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $21.97 per hour
Benefits
- Competitive salaries
- Health Benefits
- Retirement plan
- Paid Time Off
- Sick Time
- Flexible Spending
- Dependent Care
- Paid Holidays
About the Company
- Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center.
- Mission: To provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay.
- For over fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.