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About the Role
As a Field Service Engineer at Lam, you will be on the front lines of customer support, ensuring the operational excellence of complex semiconductor equipment. Your work involves installations, troubleshooting, understanding customer needs, and collaborating with various teams to deliver solutions.
Responsibilities
- Analyze site availability, equipment, and service data.
- Review data, join daily meeting pass downs, ensure correct customer logging, and provide weekly MA vs SDUT summaries.
- Create down Pareto charts and collaborate with service/process teams on an MA/SDUT roadmap.
- Improve field service operations by creating systems to track PM GtG and operation delays.
- Summarize data to help Intel and Lam improve operational efficiency.
- Create dashboards and reporting for operational needs.
- Translate data into operational decisions.
Requirements
- Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Ability to work in a cleanroom environment while wearing personal protective safety equipment or a cleanroom suit.
- Ability to frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Ability to travel frequently, domestically and internationally, based on customer needs.
- Flexibility to work various shifts, including compressed and alternative workweeks, overtime, and on-call duties.
Skills
- Proficiency in basic computer skills
- Familiarity with common office software including Microsoft Office Suite
- Communication skills, both written and verbal, in English
- Foundational analytical and problem-solving skills
Location
- On-site
- Remote
- Hybrid
Work Type
- On-site Flex
- Virtual Flex
Experience Level
- 5+ years of experience with Bachelor's degree
- 3+ years of experience with Master's degree
Education Level
- Bachelor's degree in Electronics, Engineering, or related field
- Master's degree
Benefits
- Comprehensive set of outstanding benefits
About the Company
- The Customer Support Business Group focuses on enabling customers with premier customer support throughout their lifecycle with Lam.
- We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
- Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
- Lam offers a variety of work location models based on the needs of each role.
- Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
Equal Opportunity
- Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.