Counter Manager - Balmain Beauty - Full Time Temporary - PH -Guadalajara - JAL
Estée Lauder Companies · JAL, MEX
2 days agoImpress employers and recruiters.
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About the Role
Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets. Take total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team. This role offers progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Responsibilities
- Achieve all sales, customer service, and operational targets.
- Create and execute an agile business plan.
- Recruit and retain customers through strategic targeting.
- Organize impactful in-store events.
- Manage customer relationships effectively.
- Lead a high-performing team.
- Develop financial plans and manage resources.
- Guide the performance of others while holding them accountable.
Requirements
- Proven leadership, coaching, and business management skills gained in a fast-paced retail environment.
- Retail sales experience.
- Team leadership experience.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerized system including email and Microsoft Excel.
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Cultivates and maintains extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organizational skills.
- Ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Skills
- Leadership
- Coaching
- Business Management
- Sales
- Customer Service
- Strategic Planning
- Event Management
- Customer Relationship Management
- Financial Planning
- Resource Management
- Communication
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
Work Type
- Full-time
Experience Level
- Degree of experience dependent on business/Store size.
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- A leader in prestige beauty.
- Culture that values diversity of thought and people.