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About the Role
The Medical Representative (MR) will propose solutions that meet customer needs, actively utilize digital tools, and collaborate with cross-functional teams to enhance customer engagement. This role involves developing and executing TPS/TCP and multi-channel customer plans based on headquarters and branch/sales office/district policies and strategies to achieve sales targets.
Responsibilities
- Develop TPS/TCP and multi-channel customer plans aligned with headquarters and branch/sales office/district policies and strategies, within budget, by understanding customer needs.
- Utilize insights from cross-departmental collaboration and digital tools, based on customer, facility, and regional data, for plan development.
- Establish common goals between Boehringer Ingelheim Japan and customers and set strategic activity objectives during the development of TPS/TCP and multi-channel customer plans.
- Create TPS/TCP and multi-channel customer plans to ensure continuity of meetings and activities.
- Continuously achieve sales targets and KPIs by demonstrating a strong 'can-do' mindset and excellent performance.
- Effectively execute TPS/TCP and multi-channel customer plans within budget in a hybrid environment.
- Act in accordance with headquarters and branch/sales office/district policies and strategies to achieve common goals between Boehringer Ingelheim Japan and customers.
- Identify opportunities for collaboration with relevant departments to meet customer needs during the execution of TPS/TCP and multi-channel customer plans.
- Leverage product and treatment knowledge, a patient-centric mindset, and the Hybrid 7 Steps to uncover latent customer needs and propose thoughtful solutions.
- Continuously strengthen customer trust by addressing customer needs and actively collecting feedback.
- Continuously improve activity plans based on feedback from sales managers/FLMs, team members, and internal/external stakeholders.
- Review strategies and tactics to adapt to the latest situations and respond flexibly to changes in the internal and external environment.
- Share best practices with team members on a daily basis.
- Orchestrate with multiple departments to meet customer needs and enhance engagement.
- Communicate with stakeholders from multiple departments to share key insights and generate ideas collaboratively.
- Build constructive relationships with external partners such as copromakers and distributors, and collaborate through optimal communication.
- Foster good interpersonal relationships by consistently showing empathy and gratitude to colleagues inside and outside the company.
- Act with integrity in compliance with internal and external regulations and compliance standards, thoroughly adhering to the following five items:
- Compliance with the Code of Conduct and laws (Fair Competition Code, Promotion Code, etc.).
- Appropriate implementation of post-marketing surveillance, post-marketing studies, and special surveys.
- Appropriate provision of information on RMPs and revised attachment information.
- Appropriate collection of safety information and quality complaints.
- Compliance with Sales Information Provision Activity GL and completion of necessary training.
- Continuously deepen knowledge of therapeutic areas (TAs), products, competitors, and regional healthcare, and continuously improve proficiency in digital technologies and tools.
- Reflect on personal challenges, accept coaching from sales managers/FLMs, and actively develop abilities through self-improvement with initiative.
Requirements
- Understand customer needs.
- Act in accordance with headquarters and branch/sales office/district policies and strategies.
- Demonstrate a strong 'can-do' mindset and excellent performance.
- Leverage product and treatment knowledge.
- Maintain a patient-centric mindset.
- Utilize the Hybrid 7 Steps.
- Act with integrity.
- Continuously deepen knowledge of therapeutic areas (TAs), products, competitors, and regional healthcare.
- Continuously improve proficiency in digital technologies and tools.
- Reflect on personal challenges.
- Accept coaching from sales managers/FLMs.
- Actively develop abilities through self-improvement with initiative.
Skills
- Digital tool utilization
- Cross-functional team collaboration
- Customer engagement
- Sales planning and execution
- Data analysis
- Communication
- Problem-solving
- Relationship building
- Compliance
- Continuous learning
- Coaching
- Self-improvement
Location
- Japan
Work Type
- Hybrid
About the Company
- Boehringer Ingelheim Japan