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About the Role
As a Technical Support Engineer, you will ensure customers maximize the Hoxhunt platform's value, maintaining smooth performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence customer engagement and their ability to recognize and respond to threats.
Responsibilities
- Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
- Act as the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
- Collaborate with global teams, sharing insights and contributing to process and product improvements.
- Troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.
Requirements
- 2–3 years of experience in technical support solving complex issues (Tier 2).
- Strong problem-solving skills and an analytical mindset.
- Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
- Comfortable taking ownership and thrives in an environment that values accountability and autonomy.
- Genuine passion for helping others and solving problems efficiently.
- Experience working with email technologies and identity provider services preferred.
- Experience working in a SaaS environment or within the cybersecurity industry preferred.
Skills
- M365
- Google Workspace
- Microsoft Entra
- Okta
Location
- Minneapolis, MN
Work Type
- Hybrid
- Onsite
Experience Level
- Tier 2
- 2-3 years
Salary/Compensations
- $80,000 - $95,000
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- PTO
- 11 paid holidays
- 2 floating holidays
- Wellness benefits
- Paid parental leave
- 401(k) match
About the Company
- Hoxhunt was founded in 2016 and is a global team of +270 employees advancing an AI-native category leader in human risk management.
- Key hubs are located in the United States, the United Kingdom, Singapore, and Finland.
- Hoxhunt is an award-winning, fast-growing software company recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured in Fast Company, TechCrunch, Forbes, and Inc.
- Hoxhunt goes beyond traditional security awareness by educating employees through personalized, behavior-changing cybersecurity training and actively building real threat intelligence and response tools that protect organizations against malicious cyberattacks.