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About the Role

This is a new and strategically important role that will lead the development and delivery of the CAA’s consumer enforcement function. It will support the CAA’s and government’s vision to protect consumers, ensuring their fair treatment by the aviation sector. This function will play a vital role in holding the aviation industry to account.

Responsibilities

Establish and embed the approach to consumer enforcement at the CAA.
Provide strategic leadership for the consumer enforcement function, including operating model, governance, capability and performance.
Establish and maintain an intelligence-led enforcement framework covering prioritisation, risk assessment, investigation, decision making, sanctions and follow-up activity.
Lead the most complex, sensitive and high-profile investigations and enforcement cases, ensuring decisions are evidence-based, legally robust and proportionate.
Advise Directors, Executive Committee and Board-level stakeholders on enforcement strategy, case risks and regulatory interventions.
Shape the CAA’s approach to consumer protection and contribute to future regulatory frameworks, including implementation of new statutory powers.
Build and lead a multidisciplinary team including enforcement, investigation, policy and analytical specialists.
Develop strong partnerships with government departments, competition and consumer authorities, ombudsman services and other regulators.
Oversee legal, financial, operational and reputational risks associated with enforcement activity.
Exercises substantial delegated authority over enforcement strategy, investigation direction, case escalation and recommendations regarding regulatory intervention.
Influence the development and delivery of consumer enforcement investigations and actions, providing direction on the approach needed to drive successful outcomes.
Develop materials for publication, setting out the CAA’s consumer enforcement approach and activities, taking a balanced approach considering regulatory, consumer and industry impacts.
Make and oversee evidence-based decisions and recommendations to senior leadership at the CAA on consumer enforcement strategy and approach in individual enforcement cases.
Provides visible leadership in the Consumer Protection team and across the Consumer and Markets Group.
Influences senior internal and external stakeholders, regarding complex and sensitive issues, and represents the CAA in public, regulatory and governmental forums.
Advocate for the CAA's position with other regulators, government departments, and industry bodies.
Communicate positions and decisions clearly to diverse audiences, including CAA Board, industry bodies and consumer stakeholder groups.
Create partnerships across regulatory groups and influence emerging standards and frameworks.
Foster collaborative relationships with stakeholders.
Direct line management responsibilities within the Consumer Protection team, managing and supporting colleagues to get the most out of their career at the CAA by supporting their wellbeing, development and career progression.

Requirements

Significant senior leadership experience within enforcement, regulation, competition, consumer protection, compliance, legal or investigative environments.
Proven track record of leading complex investigations and regulatory interventions with significant public impact.
Experience developing organisational strategy, governance and operating models.
Strong understanding of enforcement principles, administrative law, evidential standards and regulatory decision making.
Experience advising senior executives, boards or government stakeholders.
Strong people leadership capability with experience building and leading high-performing specialist teams.
Excellent judgement, political awareness and risk management skills.
Outstanding communication, influencing and stakeholder management skills.
Degree-level qualification or equivalent professional experience.
Knowledge of aviation, transport, or economic regulation.
Must undergo National Security Vetting and achieve the appropriate level of clearance (CTC).
Requires a reasonable period of residency in the UK (3 years) for vetting purposes.

Skills

Enforcement
Regulation
Competition
Consumer protection
Compliance
Legal
Investigative
Organisational strategy
Governance
Operating models
Enforcement principles
Administrative law
Evidential standards
Regulatory decision making
People leadership
Team building
Judgement
Political awareness
Risk management
Communication
Influencing
Stakeholder management
Aviation
Transport
Economic regulation

Location

London – Canary Wharf

Work Type

Permanent
Full-time
40% in the office per week

Experience Level

Senior leadership experience

Education Level

Degree-level qualification or equivalent professional experience

Salary/Compensations

£97,000 up to £110,000 dependent upon experience

Benefits

Support work-life balance

About the Company

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field.
Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The CAA values high ethical standards and personal integrity among employees.

Equal Opportunity

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.
As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
If you require any adjustments during the recruitment process, please let us know.