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About the Role
As a Customer Experience Team Member, you'll be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors. Working closely with the Property Management team, you'll help foster a welcoming community, support events and engagement initiatives, and ensure every interaction leaves a lasting positive impression.
Responsibilities
- Deliver a warm, professional welcome and memorable customer experience at every interaction.
- Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
- Build strong relationships with occupiers, visitors, agents, and stakeholders.
- Coordinate visitor arrivals and manage the property's visitor management systems.
- Support occupier engagement initiatives, community events, and social value programmes.
- Assist with marketing campaigns, social media content, and digital screen communications.
- Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
- Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
- Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
- Ensure all reception and customer-facing areas remain immaculate at all times.
- Monitor and report building issues, liaising with Facilities Management and service partners.
- Maintain accurate records and databases while supporting day-to-day administrative tasks.
- Support health and safety procedures and uphold all company policies and standards.
Requirements
- Experience within hospitality, hotels, airlines, events, customer service, retail, concierge, serviced offices, or premium front-of-house environments.
- Outstanding communication and interpersonal skills.
- A positive, proactive, and solutions-focused attitude.
- Strong organisational skills and attention to detail.
- Confidence managing multiple priorities in a busy environment.
- Excellent stakeholder management and relationship-building skills.
- Good IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
- A desire to continuously improve and elevate the customer experience.
Skills
- Customer service
- Hospitality
- Relationship building
- Communication
- Interpersonal skills
- Organisation
- Attention to detail
- Stakeholder management
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Location
- 55 Ludgate Hill, City
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Structured career progression
- Learning opportunities
- Professional qualifications
- Internal mobility
- Competitive benefits
- Flexible working approaches
About the Company
- Colliers is a global diversified professional services and investment management company.
- Operates through Commercial Real Estate, Engineering, and Investment Management businesses.
- Has a greater than 30-year track record of consistent growth and strong recurring cash flows.
- Scales complementary, high-value businesses that provide essential services across the full asset lifecycle.
- Empowers exceptional leaders, preserves entrepreneurial culture, and ensures meaningful inside ownership.
- Has $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management.
- Committed to accelerating the success of clients, investors, and people worldwide.
- Creates vibrant, hospitality-led workplaces that put people at the heart of everything.
- Operates the award-winning Beyond: Front of House service.
Equal Opportunity
- The business actively promotes an inclusive culture where different perspectives are valued and encouraged.