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About the Role
As a CS Assistant Manager, you will be a key leadership figure for the CS team in your region, supporting their growth, development, and providing day-to-day assistance and direction in managing their portfolios. In your own portfolio, you will drive customer retention results, revenue growth, preferred supplier growth, and online adoption. You will also support the Regional Manager in fostering an inclusive, results-driven culture and developing team members to drive a high-performance culture.
Responsibilities
- Support CS team growth and development.
- Provide day-to-day assistance and direction to CS team in managing portfolios.
- Drive customer retention results in your own portfolio.
- Drive revenue growth in your own portfolio.
- Drive preferred supplier growth in your own portfolio.
- Drive online adoption in your own portfolio.
- Support the Regional Manager in fostering an inclusive, results-driven culture.
- Support the Regional Manager in developing team members to drive a high-performance culture.
Requirements
- Experience in customer/account management.
- Ability to clearly articulate knowledge about products, services and value propositions to customers.
- Passionate about leading and developing high performing teams.
- KPI driven.
Benefits
- Exclusive industry rates and discounts through in-house travel team.
- Clear career pathways and resources for professional goals, including training and support.
- Vibrant culture with industry-renowned social events.
- One hour per week dedicated to fitness or personal wellness.
- Reimbursement for medical services (dental, optical, chiropractic) with a bronze-level health cash plan.
- Monthly health and wellbeing challenges.
- Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
- Company-matched charitable donations.
- Excellent pension scheme.
- Share options.
- Electric vehicle scheme.
- Variety of salary sacrifice benefits.
About the Company
- Corporate Traveller is on a mission to take business travel to the next level.
- Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally.
- The mission is to make end-to-end travel experiences faster, simpler, and easier for customers.
- Provide customers with a blend of personal, local service, expert technology, and the choice and value of being part of the FCTG family.
- Lead with passion, ambition, and a hunger to do better.
- Committed to helping customers and each other grow and achieve goals.
- Believe that together we can do anything and take it to the next level.
Equal Opportunity
- Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all employees.
- Value an inclusive and supportive workplace which reflects the diversity of our society.
- Welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
- Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.