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About the Role
Kamma is seeking a Licensing Applications Service Manager to own the end-to-end delivery of their license application service. This role involves leading a team, ensuring accuracy and compliance, and continuously improving the service as the company scales. The ideal candidate will have a passion for operational excellence and a desire to make a tangible difference in the property industry.
Responsibilities
- Own the end-to-end delivery of every licence application, from invoiced and ready to start through to the licence being issued and uploaded into KammaSuite.
- Lead, coach and develop the Licensing Applications Administrators, running short daily and weekly check-ins to keep work moving and unblock the team.
- Guarantee accuracy and GDPR compliance through a rigorous audit process, so no submission ever puts a customer, or Kamma, at risk.
- Own the team’s weekly and monthly KPIs, making sure the targets are hit and stepping in early when they are not.
- Be the team’s expert on how licensing requirements differ from council to council, keeping the knowledge base current as the rules change.
- Handle the complex, high-risk and escalated cases yourself, liaising directly with council officers to resolve unusual applications.
- Keep making the service slicker: spot efficiencies, tighten integration with our software, and shape new features, working closely with the Licensing Product Manager.
- Process a defined, capped share of live applications, so you stay close to the work, while audit, KPIs and team leadership always come first (this hands-on share reduces as the service scales).
Requirements
- At least 3-4 years managing or leading a team in an operations, compliance or high-volume administrative function, with a track record of hitting service and quality targets.
- Exceptional attention to detail and a rigorous approach to accuracy and quality control.
- Strong working knowledge of (or a demonstrated ability to quickly learn) property licensing and local authority application processes.
- Strong relationship skills and the emotional intelligence to work well with colleagues, customers and council officers, and to hold clear boundaries when the operation needs protecting.
- Experience designing or improving processes and workflows.
- Strong written and verbal communication skills.
- Comfortable working independently and managing multiple priorities across a team.
- Comfortable with ambiguity and shifting priorities: we are scaling, and the role will grow as the service does.
- Experience within property licensing, lettings, property management, or housing compliance (desirable).
- Experience working with UK local authorities, in particular web portals and public-facing interfaces (desirable).
- Familiarity with tools such as Google Workspace (desirable).
- Experience running audits or quality assurance processes (desirable).
- Experience partnering with product teams to shape process or tooling improvements (desirable).
Skills
- Team leadership
- Operations management
- Compliance management
- High-volume administration
- Attention to detail
- Quality control
- Process improvement
- Communication skills
- Relationship building
- Emotional intelligence
- Independent work
- Prioritization
- Adaptability
- Property licensing knowledge
- Local authority application processes
- Google Workspace familiarity
Location
- 20 days of Work from Anywhere
Work Type
- Full-time
Experience Level
- 3-4 years managing or leading a team
Salary/Compensations
- 40000 - 46000 GBP Per annum
Benefits
- 25 days holiday, which increases with tenure
- Company usually closes for the Christmas period
- 2 charity days per year
- 20 days of Work from Anywhere
- Pension scheme
- Health insurance
- Cycle-to-work scheme
- Share options
- Book allowance
- Home office budget
- Curiosity budget
About the Company
- Kamma solves one of the messiest, riskiest parts of the UK housing market: property licensing.
- Our platform is fast, flexible, and built to launch new products quickly as regulations shift.
- We automate the repetitive parts of compliance wherever we can and train the team on modern tooling, so people's time goes where judgement actually matters.
- We are scaling fast towards Series B.
- You'll join a curious, ambitious team that values ownership, clarity and pace — with equity that reflects the impact you'll have.