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About the Role
Play a pivotal role in shaping thoughtful, high-quality ServiceNow solutions that make a difference for clients. Lead scoping, design, development, and implementation activities across diverse client engagements, working in partnership with delivery teams and stakeholders to create technically excellent, practical, sustainable, and valued solutions. Understand client needs deeply, translating business goals into elegant technical designs following industry best practices. Guide solutions from concept through delivery, ensuring quality, reducing risk, and supporting long-term success. This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes.
Responsibilities
- Lead and support the technical delivery of ServiceNow projects, creating robust, user-centred, and future-ready solutions.
- Shape and define technical and architectural designs, balancing innovation with practicality.
- Provide supportive technical leadership, mentoring junior architects and collaborating with onshore and offshore teams.
- Create and deliver engaging, accessible solution demonstrations that clearly show client value.
- Design and implement integrations between ServiceNow and client IT and business systems.
- Partner with development teams to resolve complex challenges across all delivery stages.
- Continually grow knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences.
- Build strong, long-lasting relationships with clients and colleagues, strengthening DXC’s reputation as a trusted advisor.
- Collaborate within DXC’s global ServiceNow community, sharing knowledge and helping others succeed.
- Contribute ideas and expertise to the evolution of DXC’s ServiceNow product roadmap.
- Ensure solution designs align with DXC architecture standards and frameworks, while remaining flexible to client needs.
- Be an active, engaged member of the wider DXC community, building internal networks and sharing best practices.
Requirements
- Proven experience in consulting or professional services, delivering complex technical solutions.
- Track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget.
- Certified ServiceNow System Administrator.
- Certified Implementation Specialist in at least one ServiceNow product suite.
- ITIL Foundation certification (v3 or v4).
- Strong hands-on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages.
- Solid understanding of ServiceNow integrations, including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies.
- Experience working within complex client environments, adapting to differing needs and constraints.
- Knowledge of common business analysis techniques and delivery approaches.
- Experience with agile and traditional delivery methodologies.
- A communication style that is open, clear, and authentic, helping to build alignment and trust with stakeholders.
- A collaborative mindset, with the confidence to influence while valuing different perspectives.
- Resilience and determination, approaching challenges with curiosity and a solutions-focused attitude.
- A genuine commitment to continuous learning and personal development.
- Experience with business solutions, particularly within CSDM / CMDB.
- Strong relationship-building skills and the ability to create and sustain professional networks.
- Willingness to travel when needed to support clients and teams.
- Requires eligibility for security clearance.
- Must be a sole UK national.
Skills
- ServiceNow scripting
- ServiceNow configuration
- JavaScript
- CSS
- AngularJS
- Flows
- Business Rules
- Client Scripts
- UI Actions
- Widgets
- UI Pages
- ServiceNow integrations
- Integration Hub
- SSO
- Web Services
- LDAP
- JDBC
- CSDM / CMDB
Location
- UK only
- Remote
- Client locations
- London
- Farnborough
- Newcastle upon Tyne
- Erskine (Glasgow)
Work Type
- Hybrid
- Work from home
- Travel to client locations
Experience Level
- Senior
Education Level
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least one ServiceNow product suite
- ITIL Foundation certification (v3 or v4)
Benefits
- Regular training and development opportunities
- Ability to achieve certifications
- Flexible benefits
- Option to flex annual leave
- Private Medical Benefit
- Dental Benefit
- Travel Insurance
- Access to ‘Perks at Work’ discount store
About the Company
- DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society.
- DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents.
- DXC invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
- We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.
- One of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow.
- Supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- Committed to fostering an inclusive environment where everyone can thrive.
Equal Opportunity
- DXC Technology is committed to building diverse, inclusive teams.
- We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.
- We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.