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About the Role
This role supports and evolves Workday Time Tracking and/or Absence Management modules through configuration, project delivery, and production support, ensuring a reliable and scalable experience for employees, managers, HR, and Payroll teams. You will be the subject-matter expert for Time Tracking and/or Absence configuration in Workday, translating business needs into scalable configurations and maintaining system functionality.
Responsibilities
- Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates.
- Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday’s biannual releases.
- Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors.
- Provide Tier 1 Production Support: Triage and resolve tickets involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Distinguish configuration, data and integration problems, escalating to Tier 2/3 or Workday support where needed.
- Improve the Employee Experience: Respond to employee and manager questions, monitor ticket trends, identify root causes and recommend proactive configuration fixes or process improvements.
- Build Capability and Confidence: Create and maintain end-user documentation, job aids and training materials, and maintain clear service levels for ticket response and resolution.
Requirements
- Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management; Core HCM experience is a plus.
- A solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence.
- Experience gathering requirements, writing functional specifications and translating them into configuration.
- Experience designing and executing test scripts, coordinating UAT and completing regression testing.
- Strong troubleshooting skills across configuration, business-process logs and integration errors.
- Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests.
- Clear, confident communication skills with technical and non-technical stakeholders.
Skills
- Workday Time Tracking
- Workday Absence Management
- Workday configuration
- Core HCM
- Workday business processes
- Workday security groups
- Workday calculated fields
- Requirement gathering
- Functional specifications
- Test script design and execution
- UAT coordination
- Regression testing
- Troubleshooting
- Jira
- Communication skills
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Three or more years
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
About the Company
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
- Together, we’re unlocking new possibilities as one global team.
- Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do.
- Our People team are the architects of a great workplace where brilliant minds come together to do their best work.
- From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive.
- At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
- We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
- We aim to create a fair process that lets your skills shine - our interview typically includes 3-4 stages.
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
- Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
Equal Opportunity
- At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
- We’re committed to fostering an environment where everyone can do their best work and feel they belong.
- We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
- We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
- If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!