Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Library Customer Service Officer role.
Rezi rewrites your resume against London Borough of Barnet's job description. Free.
Tailor your resume to this Library Customer Service Officer role.
Rezi rewrites your resume against London Borough of Barnet's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Library Customer Service Officer posting at London Borough of Barnet — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Library Customer Service Officer posting at London Borough of Barnet — free, in seconds.
About the Role
Welcome library customers, identify their needs, and provide a quality service to enable them to utilize available facilities. Assist with the production of resources and guidance for customers during volunteer-supported and technology-enabled opening hours. Interact with customers throughout their visit, assisting them with self-service equipment and other services. Provide and help organize an efficient library and information service under the direction of management, ensuring agreed service standards are met. Be responsible for a library and its operations in the absence of senior staff. Deliver library events and activities as directed. Respond to information queries from the general public.
Responsibilities
- Welcome library customers and identify their individual needs.
- Provide a quality service and enable customers to make full use of the facilities available.
- Help produce resources and guidance for customers in volunteer supported and technology enabled opening hours.
- Interact with customers throughout their visit, and assist them with the use of self-service equipment and other services and systems.
- Provide and help to organise an efficient library and information service in the library where you are working under the direction of the Library Customer Services Manager/Assistant Library Customer Services Manager, ensuring that agreed standards of service are met.
- Be responsible for a library and its operations in the absence of senior staff.
- Deliver library events and activities as directed.
- Respond to information queries from the general public.
- Problem solve and provide information and effective solutions to a range of different enquiries in line with training received.
- Initiate action and refer to senior staff / Customer Service staff as appropriate, within the agreed framework and required timescale.
- Act as duty manager when required.
- Perform work not specifically referred to above, which falls within the scope of the post, at the appropriate grade, demonstrating flexibility to deliver the service effectively.
Requirements
- Problem solve and provide information and effective solutions to a range of different enquiries in line with training received.
- Initiate action and refer to senior staff / Customer Service staff as appropriate, within the agreed framework and required timescale.
- Act as duty manager when required.
- Demonstrate flexibility to deliver the service effectively.
- Perform work not specifically referred to above, which falls within the scope of the post, at the appropriate grade.
Skills
- Customer service
- Information provision
- Problem solving
- Flexibility
Location
- Barnet
Work Type
- Flexible working
- Part-time
- Hybrid working
Benefits
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme
- Comprehensive Flexible Working Policy
- Vast range of lifestyle discounts
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well-being training programs including confidential employee assistance
About the Company
- Barnet is a borough with much to be proud of, including excellent schools, vibrant town centres, vast green spaces and diverse communities.
- The council aims to build on these strengths, growing and developing as an organisation to meet challenges.
- The organisation is committed to working with partner organisations and residents to make Barnet even better.
- Staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative.
Equal Opportunity
- Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
- Barnet operates stringent safer recruitment procedures.
- To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers.
- Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance.
- Barnet Council is a Disability Confident Committed Employer.
- We welcome and encourage job applications of all abilities.
- If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
- We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
- We support the access to work scheme.