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About the Role

Deliver vital support to residents across two leading London councils as a Financial Assessment Officer, acting as the technical point of contact for Adult Social Care (ASC) staff and providing advice on financial assessments.

Responsibilities

Provide advice and guidance to ASC colleagues, clients, relatives, and solicitors on residential and non-residential financial assessments.
Process financial assessment applications and correspondence accurately and efficiently, in accordance with policy and statutory requirements.
Communicate effectively with clients (or their representatives) through home visits, telephone, email, or letter.
Liaise with other council departments or external agencies as required.
Maintain up-to-date knowledge of statutory charging for Residential Care, non-residential charging policy and procedures, government regulations, welfare benefits, and IT systems.
Keep up-to-date with changing benefit entitlements affecting service users.
Provide advocacy on the availability of and how to apply for additional sources of income, including Pensions Credit, Disability Benefits, Housing Benefit, and Tax Credits.

Requirements

Customer-focused individual with excellent attention to detail.
Commitment to delivering a high-quality service.
Strong communication, numeracy, and literacy skills.
Confident working with a diverse range of people.
Ability to maintain accurate records.
Flexible and proactive approach.
Ability to interpret and use data in line with procedures and legislation.
Keen to learn, embrace change, and support ongoing professional development.
Must undergo an Enhanced Adults DBS check.

Skills

Financial assessments
Adult Social Care
Welfare Benefits
Communication
Numeracy
Literacy
Record keeping
Data interpretation

Location

London

Work Type

1 Year Fixed term
Flexible working
Hybrid

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

New hires will start at the minimum of the salary range.
Employees receive annual salary increases until they reach the top of the pay scale.
Employees will receive any agreed cost of living pay rises.

Benefits

Supportive, friendly, and collaborative environment.
Opportunities for career and skills development.
Encouragement and support for ideas.
Wide range of benefits to enable work-life balance.
Family friendly, inclusive employment policies.
Flexible working arrangements.
Staff engagement forums.
Inclusive staff networks.

About the Company

The Royal Borough of Kensington & Chelsea and Westminster Councils have a number of shared services.
We are proud to be a diverse and welcoming Borough.
We strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff.
We celebrate and respect differences and appreciate the value of having a diverse workforce.

Equal Opportunity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices.