Customer Services Representative - Member Billing Department, Pivotal UK
InMotion Ventures · GB
2 days agoImpress employers and recruiters.
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About the Role
As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience.
Responsibilities
- Responding to customer enquiries via phone, email, and live chat
- Resolving queries quickly and considerately
- Monitoring payments and chasing overdue customer invoices
- Supporting departmental tasks such as invoice updates and processing third-party charges
- Keeping clear and accurate records
Requirements
- 2+ years’ experience in a customer service role
- A confident communicator who enjoys helping people
- Someone proactive, organised, and able to work independently
- Comfortable handling payment conversations and resolving issues
- Strong attention to detail
- Experience with CRM systems (Salesforce is a benefit, but not essential)
Location
- Remote
- Old Street (London)
Work Type
- Permanent
- Remote-first
Experience Level
- 2+ years experience
Salary/Compensations
- Competitive salary + discretionary bonus scheme
Benefits
- 25 days’ holiday + bank holidays
- An extra day off for your birthday
- 2 additional volunteer days
- Contributory pension scheme
- Healthcare cash plan
About the Company
- InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.
- PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.
- THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.