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About the Role
As a Food & Beverage Team Member, you'll play an important role in creating a warm and welcoming atmosphere where guests feel valued from the moment they arrive. Working closely with your colleagues, you'll deliver friendly, knowledgeable and efficient service, guiding guests through our menus, sharing promotions and ensuring every interaction exceeds expectations. No two shifts are the same. From preparing the outlet for service and supporting daily operations to serving food and drinks with care, you'll help maintain exceptional standards of cleanliness, presentation and hospitality throughout every part of the guest journey. You'll also develop a thorough understanding of our menus, allergens and food safety procedures, ensuring guests can dine with confidence.
Responsibilities
- Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
- Be fully knowledgeable about all allergens and their presence in the dishes and drinks offered in the outlet, and know where to find all the information.
- Be aware of all F&B Promotions in place in the Hotel and communicate them to guests when appropriate.
- Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
- Encourage the highest standards across all areas (customer service, hygiene, health and safety).
Requirements
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
- We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £13.55 / hour
Benefits
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
About the Company
- We live by our values, and we’d love you to bring them to life every day:
- We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.