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About the Role
Provide a high-quality claims advocacy service, managing and settling claims within a large and growing cargo and stock throughput portfolio. This role involves acting as a strategic partner to drive client success and business growth through expert communication and persuasive insurance policy analysis.
Responsibilities
- Manage and control a variety of claims within the Cargo portfolio from first advice to final settlement.
- Identify risk, review coverage, acknowledge clients, prepare claims files, and maintain computerised records upon receipt of claim notification.
- Produce claims information and present to insurers or clients in written or networked formats, and handle resultant queries.
- Monitor insurer agreement and payment of funds, ensuring timely payment to the beneficiary.
- Report claims difficulties immediately to management.
- Ensure relevant insurer instructions are communicated to clients/experts and vice versa.
- Build relationships with clients, experts, and insurers through prompt, friendly, and professional interactions.
- Liaise effectively with placing colleagues, providing claims statistics for renewals and participating in sales/onboarding processes.
- Liaise with accounting colleagues regarding fund collection/payment and clearance of accounting entries.
- Stay updated on market and system changes, building a strong market network within the energy claims community.
- Monitor workload and report to management as appropriate.
Requirements
- 3-5 years of experience with a broker, insurer, or loss adjuster handling cargo stock throughput claims.
- Alternatively, experience in other specialty lines such as energy, FAJS, or marine will be considered.
- Applicants without directly relevant insurance experience may be considered if they demonstrate a strong desire to learn and develop their career in insurance.
- Ability to use Word, Excel, and PowerPoint.
- Strong numeracy skills.
- Strong communication skills.
- Ability to work effectively as part of a team.
- Ability to work under pressure and meet deadlines.
- Proactive and ambitious – willing to take on challenges and grow technically and professionally.
- Driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety, and personal conduct.
- Uphold and promote the good name and reputation of Price Forbes.
- Treat the quality of service provided to the customer as paramount in terms of speed of response, frequency of communication, and timely presentation of documentation.
- Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
- Value other team members as colleagues.
- Take responsibility for own learning and development.
- Keep up to date with developments in law and practice relating to own field of expertise.
- Fulfill all external and internal training obligations and requirements.
Skills
- Claims advocacy
- Claims management
- Client relationship management
- Communication
- Negotiation
- Problem-solving
- Attention to detail
- Teamwork
- Time management
- Microsoft Office Suite (Word, Excel, PowerPoint)
Location
- London
- Hybrid
Work Type
- Full time
- Permanent
- Hybrid (Typically 2/3 days in the office)
Experience Level
- 3-5 years
Salary/Compensations
- Competitive salary
Benefits
- Apprenticeships
- Study support
- Participation in annual Spotlight Awards
- Community Trust
- Sports Teams
- Office socials and events
- Wellbeing programs
- Discount across many big-name businesses (supermarkets, gym memberships, restaurants, healthcare cash plans)
- Employer pension contribution of 10% (Employee provides 5%)
- Good work-life balance
- Flexibility to suit you
- Life Assurance at X4 of base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- Price Forbes provides more than just a workplace, fostering skill development and knowledge within a passionate team.
- Values Employees and celebrates diversity.
- Part of The Ardonagh Group, offering opportunities for growth across the wider group.
- Encourages employees to make their role their own.
- Offers a lively and exciting office environment with a flexible approach to working.
- A thriving, energetic business with exciting plans.
Equal Opportunity
- An equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- Encourages applications even if experience doesn't perfectly match requirements.
- Values the diversity of teams and is committed to supporting and welcoming individuals from all backgrounds.
- Appreciates every perspective as a significant part of success.
- Provides reasonable adjustments throughout the recruitment process upon request.