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About the Role

As a EMEA Cash Agent Bank Network Manager, you will manage relationships with Agent Banks and lead cross-functional initiatives related to Agent Banks and FMIs within the Commercial Investment Bank Digital & Platform Services organization.

Responsibilities

Manages all aspects of Agent Bank relationships in selected markets.
Maintains strong relationships with lines of business and other partners, articulating key business strategies and requirements.
Maintains deep understanding of assigned markets and applies knowledge to support business and client needs, identifying solutions and delivering outcomes.
Provides thought leadership on market and regulatory change, understanding impacts on businesses and clients.
Accountable for the delivery of Agent Bank change in assigned markets, identified via due diligence, business, and client needs.
Ensures market information review requests are expedited for swift delivery to businesses and clients.
Responds promptly and effectively to market-specific inquiries and escalations from businesses, clients, and Network Management colleagues.
Represents Network Management in new business initiatives to evaluate and identify risks associated with new or prospective engagements, products, or businesses.
Contributes to special projects and initiatives, potentially representing J.P. Morgan at an industry level.
Acts as the main point of contact for managing crisis events impacting covered markets, coordinating activities across stakeholders and partners.
Acts as the Program Manager for Agent Bank cross-functional enterprise initiatives from concept through delivery.

Requirements

Experience with cash products, liquidity management, and payment processes.
Strong experience in TPO, risk, control, and regulatory management.
Strong relationship management, influencing, and negotiation skills.
Strong communication, interpersonal, and project management skills.
Ability to connect information and demonstrate good judgment under pressure.
Ability to identify and negotiate innovative solutions to challenges.
Self-motivated with the ability to work across the global Network Management team and J.P. Morgan, developing partnerships with LOBs and functional areas.
Attention to detail combined with the ability to absorb information and develop a strategic approach, including commercializing strategic initiatives.
Strong team player, able to multitask and work under pressure in a dynamic business environment.
Provide strong program management rigor and expertise, establish and run disciplined governance, and provide clear governance updates to senior leadership.
Executive-level communication, strong analytical and problem-solving ability, change management, and hands-on delivery execution.

Skills

Cash products expertise
Program management
Relationship management
Payments landscape
Cash products
Liquidity management
Payment processes
TPO
Risk management
Control management
Regulatory management
Influencing skills
Negotiation skills
Communication skills
Interpersonal skills
Project management skills
Judgment under pressure
Innovative solution identification
Strategic approach development
Commercialization of strategic initiatives
Team player
Multitasking
Working under pressure
Dynamic business environment adaptability
Program management rigor
Governance establishment and execution
RAID management
Dependency management
Delivery milestone management
Clear governance updates
Senior leadership communication
Analytical ability
Problem-solving ability
Change management
Hands-on delivery execution

Location

London
Bournemouth
Brooklyn
Delaware
Tampa
Hong Kong
Singapore
Mumbai
Hyderabad

Work Type

Full-time

Experience Level

Senior

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.