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About the Role
This is an exciting and varied role combining leadership, business analysis, systems support, process improvement, and technology. You will play a leading role in the support and development of Mosaic, our social care case management system, and our wider case management systems, working closely with operational services such as social workers, and across a variety of teams and suppliers. You will lead and support the analysis of business processes and requirements, identify opportunities for improvement and help translate these into practical system and process solutions. You will also provide senior, hands-on support for complex system issues and changes, including configuration, testing and implementation. Alongside this, you will help lead the systems support function, priorities competing demands, develop our systems road map and support the development of business analysts. This is not a purely traditional Business Analyst role. It will suit someone who enjoys combining analytical thinking and leadership with practical problem-solving and technology.
Responsibilities
- Lead and develop the Mosaic system support service.
- Deliver system improvements, configuration, testing, and change management.
- Manage support requests, system performance, and issue resolution.
- Drive digital transformation and process improvement initiatives.
- Work with stakeholders to gather requirements and deliver business solutions.
- Ensure data quality, governance, and regulatory compliance.
- Lead, coach, and develop the system support team.
- Build strong relationships with service managers, ICT teams, and suppliers.
Requirements
- Strong experience in a Business Analyst, Systems Analyst, Project Manager or similar systems-focused role.
- Excellent business analysis, process improvement and problem-solving skills.
- Experience supporting or delivering changes to complex business systems.
- Strong stakeholder management skills, including the confidence to work with senior managers, operational teams, technical colleagues and suppliers.
- Experience of leading work, managing competing priorities and supporting the development of others.
- A practical, solutions-focused approach and the ability to move comfortably between strategic issues and hands-on delivery.
- Experience of social care, local government or case management systems such as Mosaic would be advantageous, but strong transferable systems and business analysis experience is equally welcome.
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
- Public-facing roles require fluent English, with confidence and accuracy sufficient for effective role performance.
Skills
- Business analysis
- Systems analysis
- Project management
- Process improvement
- Problem-solving
- Stakeholder management
- Leadership
- Systems support
- Technology
- Configuration
- Testing
- Implementation
- Systems road map development
- Business analyst development
- Data quality
- Governance
- Regulatory compliance
Location
- Waltham Forest
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Senior
Salary/Compensations
- PO6 £54,267 - £57,402
Benefits
- Fair pay and conditions
- Workplace well-being
- Skills and progression
- Diversity and recruitment
About the Company
- Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
- We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
- Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
- London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers.
- This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
- The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
- We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
- The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
- Respecting Diversity is a core Council value.
- To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
- The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
- This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
- We are keen to support employees to balance their working life with other commitments.
- Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.