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About the Role
Join Rocco Forte Hotels as a Night Receptionist and become part of our prestigious five-star team. You will work alongside the Night Manager to ensure smooth overnight operations, providing exceptional service, handling check-ins and check-outs, managing guest requests and cash, and completing the night audit. With excellent communication, organisational, and multitasking skills, you will build lasting relationships with guests and thrive in a collaborative team environment. Previous experience in a similar role is preferred, and we will support your growth as a front office expert.
Responsibilities
- Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.
- Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.
- Maintain a calm and professional approach, even in busy or challenging situations.
- Collaborate with the Night Manager and team to ensure smooth operations and guest satisfaction.
- Build strong rapport with guests, personalising their experience and resolving any issues promptly.
- Take ownership of your role, contributing to a positive and supportive team environment.
Requirements
- Previous experience in a similar role is preferred.
- Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
- A calm, professional, and approachable demeanour, even under pressure.
- The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.
- A proactive attitude to anticipate guest needs and resolve any issues promptly.
- A passion for hospitality and a keen willingness to learn is essential.
Skills
- Communication skills
- Organisational skills
- Multitasking skills
Location
- Mayfair, London
Work Type
- Full-time
- Night shift
Experience Level
- Previous experience in a similar role is preferred
Benefits
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Rocco Forte Hotels is an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.