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About the Role
As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Swim Instructor to join our Family Activities Team.
Responsibilities
- Inspiring swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water.
- Creating a safe, supportive and enjoyable learning environment.
- Delivering exceptional member experiences.
- Contributing to the success of our swim programme.
- Ensuring all poolside activities and scheduled swimming lessons are promoted effectively and delivered to the highest standard.
- Developing creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.
- Providing a safe and enjoyable environment for all members within the pool & surrounding areas.
- Delivering great customer service by providing personal attention and care to all members.
- Accurately completing records for the function to track attendance and improvements in fitness.
- Making sure individual, team and department targets are being consistently met.
- Working closely with Swim management to meet and exceed set targets and objectives.
- Helping achieve commercial success within the department and wider Club team.
Requirements
- Flexibility, friendliness, and approachability.
- Ability to connect with members and get on well with people from all walks of life.
- Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching.
- Exceptional communication skills.
- Experience in a customer-facing environment.
- Ability to respond appropriately & professionally to everyone in all manners, including face to face, over the phone & via email correspondence.
Skills
- Teaching Swimming
- Customer Service
- Communication
Location
- Onsite
Work Type
- 0 Hour
- Full-time
Experience Level
- Entry Level
Education Level
- Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching
Salary/Compensations
- £22—£22 GBP
Benefits
- 33 days (including bank holidays) annual leave, plus a Celebration Day.
- Access to The Peoples Pension, with 3% employer contributions.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children.
- Discounts across Virgin Active.
- Discounts across Virgin Group (Virgin Atlantic, Virgin Holidays, Virgin Media/O2).
- 20% off food and drink at KAUAI branches.
- Access to Salary Finance for loans and savings plans.
- Access to Health Heroes employer assistance programme (6 free counselling sessions).
- Complimentary corporate letting services with Dexters.
- Access to ePoints for online discounts.
About the Company
- Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.
- We are evolving into Social Wellness Clubs, creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- We make wellness feel accessible, welcoming and easy to navigate through expert guidance, genuine community, personalised experiences and innovative technology.