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About the Role
Lead the design and delivery of Optus's next-generation Customer Identity and Access Management platform, shaping how customers experience security for years to come. This is a unique opportunity to own the architecture of a new platform from its inception, influencing its evolution and capabilities.
Responsibilities
- Lead the solution architecture and transition delivery for Optus's next-generation CIAM platform.
- Ensure the selected platform is implemented to support millions of customers across every channel at telecommunications scale.
- Design the end-to-end customer identity architecture covering registration, authentication, consent management, and identity lifecycle across mobile, broadband, and enterprise services.
- Set the enterprise standard for customer authentication including biometric, passkeys, WebAuthn and FIDO2, MFA, and social login.
- Architect SIM swap fraud prevention, account takeover defences, and credential stuffing protections specific to the telecommunications threat landscape.
- Design privacy-by-design frameworks that meet Privacy Act and Consumer Data Right obligations.
- Evaluate emerging identity capabilities and translate research into actionable architecture decisions.
- Collaborate across Digital, Marketing, Fraud, and IT to ensure CIAM architecture integrates seamlessly with the broader Optus customer platform.
Requirements
- Significant experience in information security with a strong focus on customer identity, CIAM, or consumer authentication platforms at enterprise scale.
- Demonstrated ability to design and architect CIAM platforms or consumer authentication systems in complex, high-scale environments.
- Hands-on experience with enterprise CIAM platforms such as Ping Identity, Auth0, ForgeRock, Okta CIAM, or Azure AD B2C.
- Strong working knowledge of OAuth 2.0, OIDC, API security, and mobile application authentication.
- Understanding of fraud prevention architecture relevant to telecommunications including SIM swap detection, account takeover prevention, credential stuffing, and bot management.
- Experience leading platform transitions and delivery programs, bringing architecture thinking through to implementation outcomes.
Skills
- Customer Identity
- CIAM
- Consumer Authentication
- OAuth 2.0
- OIDC
- API Security
- Mobile Application Authentication
- SIM Swap Detection
- Account Takeover Prevention
- Credential Stuffing
- Bot Management
- Biometric Authentication
- Passkeys
- WebAuthn
- FIDO2
- MFA
- Social Login
- Decentralised Identity
- Continuous Authentication
- AI-driven Fraud Detection
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Education Level
- Relevant tertiary qualification or equivalent practical experience in Computer Science, Information Security, or a related field.
Salary/Compensations
- Competitive remuneration
Benefits
- Employee discounts
- $80 monthly credit
- 25% off Optus products
- Unique shopping discounts with retail partners
- Flexible working arrangements (3 days in office, 2 days remote)
- Vibrant and collaborative office campus with amenities (cafes, convenience store, chill out zones, GP, post office, gym, on-site childcare)
- Competitive leave policies
- Additional 'Connected' days
- Up to 16 weeks paid Parental Leave
- Industry-focused micro-credentials through Optus U
- Employee-led networks and diversity initiatives
- Free access to counselling and support services (24/7)
- Free Optus bus from Macquarie University Metro Station
About the Company
- At Optus, millions of Australians trust us with their digital lives every day.
- We are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.
Equal Opportunity
- We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
- We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
- For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity