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About the Role

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets. You will also be future-proofing our monetisation strategy by diversifying our revenue streams and researching, designing, and piloting new monetisation models.

Responsibilities

Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market.
Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
Use a combination of commercial judgment, analytical skills, competitor research, and feedback from customers and the Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR.
Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals.
Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery.
Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts.
Constantly collaborate with Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Requirements

Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments.
Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.).
Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Private Medical Insurance
Critical Illness Cover
Restricted Stock Units

About the Company

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.

Equal Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.