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About the Role

The Lifecycle Architect is responsible for the end-to-end design, architecture, and continuous optimization of the employee lifecycle experience, translating people strategy into process blueprints, enablement frameworks, and self-service solutions. This role partners with service delivery teams to ensure designed experiences are consistently delivered.

Responsibilities

Architect and own end-to-end journey maps for all major lifecycle events.
Design for the full-service tier model, ensuring each lifecycle event has a coherent Tier 0 self-service path, Tier 1 assisted support motion, and Tier 2 escalation route.
Translate business and compliance requirements into human-centered process designs.
Identify and eliminate friction by simplifying legacy processes and improving cycle times.
Lead the design and ongoing maintenance of Tier 0 self-service assets.
Apply UX and content design principles to build self-service experiences.
Partner with HR Technology to define UI/UX requirements for People systems.
Define and track Tier 0 performance, using insights to prioritize and improve the enablement content library.
Serve as the primary design partner to Tier 1 and Tier 2 service delivery teams.
Develop and maintain agent-facing enablement assets.
Establish structured feedback loops with service delivery to identify design breakdowns.
Participate in quality review cycles, auditing case handling against process design intent.
Build and maintain governance models for lifecycle process documentation and enablement assets.
Ensure all process designs comply with global labor laws and data privacy regulations.
Maintain data integrity standards across lifecycle transactions in HRIS platforms.
Own the measurement framework for lifecycle experience quality.
Conduct regular root-cause analysis on process failures and produce data-backed design recommendations.
Build and maintain dashboards and reporting that make lifecycle health visible.
Manage a prioritized backlog of lifecycle design improvements, applying Agile and Design Thinking methodologies.
Facilitate co-design sessions with employees, managers, and HR stakeholders.
Act as the internal subject matter expert on employee lifecycle process architecture.

Requirements

Bachelor's degree in Human Resources, Organizational Design, Business Administration, or a related field.
Master's or MBA preferred.
4–7+ years of progressive experience in HR Operations, Process or Service Design, or HR Project Management.
Direct experience designing employee-facing processes at scale.
Demonstrated success designing and implementing global employee lifecycle programs with measurable improvements.
Prior experience working alongside or within an HR Shared Services or case management function.
Strong proficiency in process mapping, journey mapping, and service design tools.
Working experience with modern HRIS platforms (e.g., Workday) and HR service delivery tools (e.g., ServiceNow HR Service Delivery).
Familiarity with knowledge management platforms and AI chatbot tooling is a plus.
Practical experience applying Agile/Scrum and Design Thinking frameworks in non-technical or HR environments.
Certification (CSM, PMI-ACP) preferred but not required.
Ability to produce clear, plain-language process documentation, knowledge articles, and training materials.
Comfortable working with case management metrics, process performance data, and employee feedback.
Systems Thinking: Sees how individual process decisions ripple across tiers, teams, and systems.
User-Centric Mindset: Deep empathy for the employee and manager experience.
Cross-Functional Collaboration: Skilled at working across HR functions and bringing diverse stakeholders into the design process.
Structured Communication: Translates complex process logic into clear documentation, visual artifacts, and presentations.
Bias for Clarity: Challenges ambiguous or overly complex legacy processes and proposes simpler, better alternatives.

Skills

Process Mapping
Journey Mapping
Service Design Tools (Miro, Lucidchart, Visio)
HRIS Platforms (Workday)
HR Service Delivery Tools (ServiceNow HR Service Delivery)
Knowledge Management Platforms
AI Chatbot Tooling
Agile/Scrum
Design Thinking
Content Design
Enablement Design
Analytics
Systems Thinking
User-Centric Design
Cross-Functional Collaboration
Structured Communication

Location

Global

Work Type

Full-time

Experience Level

4-7+ years

Education Level

Bachelor's degree in Human Resources, Organizational Design, Business Administration, or a related field
Master's or MBA preferred

About the Company

One team. Global challenges. Infinite opportunities.
At Viasat, we’re on a mission to deliver connections with the capacity to change the world.
For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.
We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Equal Opportunity

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.