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About the Role
To provide a professional, customer-focused, and efficient Housing Allocations and Verification service, ensuring the effective management of housing applications, allocations, nominations, and lettings in accordance with the Council’s Housing Allocation Scheme, relevant legislation, policies, and procedures. The postholder will assess, verify, and determine applications for the Housing Register, advertise and allocate properties, monitor nominations and lettings performance, and collaborate with housing providers and internal stakeholders to maximize the effective use of social housing stock.
Responsibilities
- Deliver a high-quality housing allocations and lettings service to applicants, tenants, and residents seeking access to social housing.
- Assess, verify, and process Housing Register applications in accordance with the Council's Housing Allocation Scheme and statutory requirements.
- Undertake thorough investigations and verification checks, including home visits where required, to determine eligibility, qualification, and housing need.
- Maintain accurate and up-to-date housing application records and supporting evidence.
- Advertise available properties through the Choice Based Lettings (CBL) scheme.
- Shortlist applicants and allocate properties in line with allocation policies, procedures, and legislative requirements.
- Make direct offers of accommodation where appropriate.
- Process nominations to Housing Associations, Registered Providers, ALMOs, and Housing Co-operatives.
- Support mobility schemes and transfer initiatives to maximize housing opportunities for applicants.
- Provide clear advice and guidance to applicants regarding housing options, allocations, and lettings processes.
- Work closely with Housing Associations, ALMOs, Registered Providers, and partner organisations to maximize the effective use of available social housing stock.
- Monitor and review nominations and lettings performance against agreed targets.
- Investigate and resolve complex allocation and verification issues.
- Respond to customer enquiries, complaints, and appeals professionally and within agreed timescales.
- Produce accurate management information, statistical data, and detailed performance reports.
- Contribute to service improvements and support the delivery of housing service objectives.
- Liaise effectively with colleagues across Housing Services and other Council departments to promote a joined-up and integrated approach to service delivery.
- Ensure compliance with housing legislation, data protection requirements, Council policies, and equality duties.
Requirements
- Experience working within Housing Allocations, Housing Needs, Homelessness, Lettings, or Housing Management.
- Knowledge of housing allocation legislation, guidance, and best practice.
- Experience verifying and assessing housing applications.
- Experience administering Choice Based Lettings schemes.
- Understanding of social housing allocation processes and nomination arrangements.
- Experience conducting investigations and assessing eligibility criteria.
- Ability to interpret housing policies, procedures, and legislation.
- Strong customer service and communication skills.
- Ability to manage a varied caseload and meet competing deadlines.
- Experience producing reports, statistics, and performance information.
- Strong IT skills, including housing management systems and Microsoft Office applications.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Knowledge of equality, diversity, and safeguarding principles.
- Experience working within a Local Authority Housing Service (Desirable).
- Experience carrying out home visits and verification investigations (Desirable).
- Knowledge of Housing Register management (Desirable).
- Understanding of transfer schemes and mobility programmes (Desirable).
- Experience working with Registered Providers, ALMOs, and Housing Associations (Desirable).
- Knowledge of homelessness legislation and housing options services (Desirable).
Skills
- Customer service
- Communication
- IT skills
- Microsoft Office applications
- Housing management systems
- Equality
- Diversity
- Safeguarding
Location
- Lambeth - Hybrid Working / Council Offices
Work Type
- Contract
- Hybrid Working
Experience Level
- 6 Month Contract
About the Company
- Local Authority