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About the Role
You will turn customer requirements into a functional agent. You will lead requirement workshops with customers, understand their processes and systems, and translate these into a voice agent on our platform that meets their specific needs.
Responsibilities
- Lead requirement workshops with customers, from executive management to departmental levels.
- Develop agents on our platform, integrate them into customer systems using Custom-MCP-Tools, and conduct thorough testing.
- Serve as the primary point of contact for ongoing agent development and fine-tuning post-launch.
- Structure and relay customer feedback to the team to improve platform and templates.
Requirements
- Ability to translate complex and often unclear customer processes into clear, actionable logic.
- Strong communication skills, comfortable discussing technical topics with both executives and IT personnel.
- High attention to detail to ensure agents function correctly in live environments, including edge cases.
- A pragmatic 'get-shit-done' mentality focused on finding solutions without over-engineering.
- Understanding of REST APIs, including reading and debugging API calls.
- Solid technical foundation with programming basics.
- Proficiency in using AI tools in daily work.
- Develop deep expertise in our platform.
- Fluent in German and English.
- Experience in implementation, solutions engineering, technical consulting, or customer success is a plus.
- Experience with SaaS platforms or in the AI field is a plus.
- Industry knowledge in healthcare is a plus.
Skills
- Structured thinking
- Communication
- Accuracy
- Problem-solving
- API understanding
- Programming basics
- AI affinity
- Platform expertise
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Mid-level
Salary/Compensations
- Competitive salary including virtual stock options (VSOP)
Benefits
- Technological challenge in a relevant product at the intersection of AI, language, and cloud infrastructure.
- Competitive salary including virtual employee participation (VSOP).
- Flexible working hours and remote work.
- Annual budget for further education, conferences, and courses.
- Urban Sports Club membership.
- JobRad (company bicycle leasing).
- Regular team events.
- Open feedback culture.
About the Company
- We are changing how companies handle phone calls. Our voice agents handle real work, scheduling appointments, processing inquiries, and managing processes that integrate deeply into customer systems.
- At Lane One, we build and operate these solutions for small and medium-sized businesses in Germany and Austria, particularly in industries where missed calls translate to lost revenue.
- We offer a true startup environment where you are not just a cog in the machine but help build the processes.
- You will have ownership from day one, taking responsibility and making decisions.
- Experience direct impact as every agent you launch handles real calls for real customers.