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About the Role

The Volkswagen Group Services and the DRIVE. Volkswagen Group Forum in Berlin work hand in hand. DRIVE. Volkswagen Group Forum in the heart of Berlin is a meeting place that makes the Group, its brands, companies, products, and topics tangible for the public, fans, enthusiasts, politics, media, and trade audiences daily. This role offers an exciting and varied activity in a dynamic environment, with the opportunity to represent the entire Volkswagen Group and be part of a dedicated team actively shaping the DRIVE Forum.

Responsibilities

• Represent the Volkswagen Group and its brands to visitors and guests.
• Inform visitors about exhibition content and answer questions about the Group, products, services, and related topics.
• Conduct tours of the exhibition for German and English-speaking visitor groups.
• Provide flexible support in direct customer sales or conference support for business partners and major clients.
• Assist in the didactic and content preparation of tours for new exhibitions and adapt them for individual exhibits.
• Engage in continuous learning and independently monitor developments within the VW Group and the automotive market.
• Collaborate with teams by exchanging information and support events outside of opening hours.

Requirements

• Completed training in retail, hotel, or gastronomy, or a comparable qualification.
• Strong communication skills and a friendly, professional demeanor.
• Experience in guest relations and/or sales is advantageous.
• Teamwork and flexibility.
• Negotiation-level proficiency in German and English.
• Flexible willingness to work across different roles, including shop and exhibition.
• Independent work style, intrinsic motivation, and entrepreneurial thinking and action.

Skills

• Customer Experience Management
• Customer Service
• Communication Skills

Location

• Berlin

Work Type

• Full-time

Experience Level

• Experienced professionals

Education Level

• Vocational training in retail, hotel, or gastronomy, or comparable qualification

Benefits

• 35-hour work week
• Minimum 30 days of vacation for a 5-day week
• Company pension plan
• Sabbatical option 'Meine Auszeit'

About the Company

• The Volkswagen Group Services and the DRIVE. Volkswagen Group Forum in Berlin work hand in hand.
• DRIVE. Volkswagen Group Forum in the heart of Berlin is a meeting place that makes the Group, its brands, companies, products, and topics tangible for the public, fans, enthusiasts, politics, media, and trade audiences daily.

Equal Opportunity

• Severely disabled applicants (m/f/d) will be given special consideration in the application process if they have the same qualifications.