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About the Role

Ultimate Performance is seeking a Client Relations Manager to drive business growth in Sydney by building lasting relationships and delivering an exceptional client experience. This role involves consultative sales, local partnerships, and client relationship management.

Responsibilities

Own the sales journey from initial enquiry through consultation, conversion, and onboarding.
Manage sales pipeline and follow up on opportunities.
Use performance information to improve sales results.
Develop relationships with local businesses, employers, and complementary service providers.
Create partnerships that generate quality referrals and strengthen U.P.'s presence in Sydney.
Focus approximately 70% on sales and business development.
Dedicate 30% to client experience and operational support at the Sydney gym.
Work closely with trainers and the Gym Manager to ensure smooth client handovers.
Resolve client concerns and maintain high service standards.
Contribute to achieving clear commercial targets.
Develop new business opportunities.
Support colleagues who conduct sales consultations.

Requirements

Proven track record in consultative sales.
Ability to build trust, understand client needs, and convert enquiries into business.
Commercial judgement: confidence managing a sales pipeline, achieving targets, and using data to improve performance.
Business development ability: experience creating opportunities through partnerships, networking, and referrals.
Excellent relationship skills: ability to communicate with different people, handle concerns professionally, and deliver a personalised service.
Ownership and follow-through: strong organisation, attention to detail, and initiative to move opportunities forward.
Collaborative approach: confidence working with colleagues, sharing effective sales practices, and contributing to the daily running of the business.
Active interest in strength training and the service U.P. delivers.
Relevant experience may come from fitness, premium retail, hospitality, or another service business.
Must hold Australian working rights (e.g., Australian Citizen, Permanent Resident, or unrestricted work rights).

Skills

Consultative sales
Sales pipeline management
Business development
Partnership development
Networking
Referral generation
Client relationship management
Communication
Problem-solving
Organisation
Attention to detail
Initiative
Collaboration

Location

Sydney

Work Type

Full-time

Experience Level

Not specified

Education Level

A degree or personal training qualification is not required.

Salary/Compensations

AUD $55,000 – AUD $66,000 per year, plus superannuation and performance-based bonuses

Benefits

Base salary plus superannuation and a performance-based bonus opportunity.
22 days’ annual leave, increasing after two years of service.
Discounted U.P. personal training for employees.
Friends-and-family discount scheme.
40% off U.P. supplements.
Discounts with selected partner brands.
Confidential, 24/7 support through our Employee Assistance Programme.

About the Company

Ultimate Performance is the global benchmark in personal training.
Our reputation is built on expertise, personalised service, and the results we help our clients achieve.
An international business with high standards and a clear focus on client results.